Lead Principal SaaS Operations Engineer
Company: RSA
Location: Washington
Posted on: January 13, 2026
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Job Description:
RSA provides trusted identity and access management for 12,000
organizations around the world, managing 25 million enterprise
identities and providing secure, convenient access to millions of
users. RSA specializes in empowering security-first organizations
in financial services, healthcare, energy, technology services, and
other industries to thrive in a digital world, delivering complete
capabilities for modern authentication, access, lifecycle
management, and identity governance. Whether in the cloud or
on-premises, RSA connects people with the digital resources they
depend on everywhere they live, work, and play. For decades, RSA
has pioneered many of the encryption, authentication, and identity
federation technologies that still power the internet. And now RSA
is transforming the industry yet again, paving the way for the
future of digital identity through the RSA Unified Identity
Platform; next-generation hybrid and cloud solutions; the first
ever and only multi-functional, passwordless hardware
authenticator; and a frictionless, mobile-optimized experience for
the modern workforce. If you are self-motivated and looking for a
fast-paced challenge doing something that truly matters, come join
our winning team! For more information, go to rsa.com. RSA is
seeking a Principal SaaS Operations Engineer to serve as a
technical leader and hands-on expert within the Global SaaS
Operations organization supporting the RSA ID Plus and SecurID
Cloud Platforms. This role bridges operations engineering and
DevOps practices, driving architecture, automation, and reliability
initiatives across RSA’s cloud environments. The ideal candidate
combines deep cloud expertise with strong execution and leadership
in cross-functional projects, mentoring other engineers, and
improving operational maturity at scale. Principal
Responsibilities: • Act as the technical lead across SaaS
Operations initiatives — mentoring team members, setting technical
direction, and leading incident response and recovery efforts. •
Design, automate, and optimize cloud operations in Azure and AWS
environments with emphasis on scalability, reliability, and
security. • Partner with DevOps and Cloud Engineering to implement
CI/CD pipelines, IAC frameworks (Terraform, Ansible, Jenkins), and
automated configuration management. • Develop and maintain
monitoring, alerting, and observability across distributed systems
using Azure Monitor, Dynatrace, and Prometheus/Grafana stacks. •
Lead root cause analysis (RCA) and continuous improvement processes
following incidents, ensuring lessons learned translate into
durable engineering improvements. • Architect and enforce secure
operational practices, including key management, access controls,
and change management workflows. • Support multi-cloud networking:
routing, firewalls, load balancers, VPNs, DNS, and proxies. • Drive
automation for backup, DR, and compliance validation, aligning with
FedRAMP, SOC 2, and DISA STIG frameworks. • Collaborate with
Engineering and Product teams to operationalize new services and
define production readiness standards. • Participate in on-call
rotation and act as escalation point for critical incidents.
Required Qualifications: • 10 years in SaaS Operations, Site
Reliability Engineering, or DevOps within large-scale production
environments. • Experience operating in FedRAMP, DoD IL, or
regulated cloud environments. • Extensive Linux/UNIX administration
experience (SUSE, RHEL, Ubuntu) with practical scripting in Python,
Bash, or PowerShell. • Expertise with Azure (preferred) and AWS
cloud ecosystems — including virtual networking, IaaS/PaaS
services, monitoring, and automation. • Proven ability to build and
maintain CI/CD pipelines using Jenkins, GitHub Actions, or Azure
DevOps. • Hands-on experience with infrastructure-as-code and
configuration management (Terraform, Ansible, Puppet, or Chef). •
Strong knowledge of networking fundamentals and security best
practices. • Proficiency in monitoring and logging systems
(Dynatrace, ELK stack, CloudWatch, Azure Monitor, PagerDuty, etc.).
• Solid understanding of high availability and DR architectures. •
U.S. Citizenship required (due to FedRAMP and DoD compliance work).
Preferred Skills: • Familiarity with identity, authentication, and
federation technologies (SAML, OIDC, OAuth). • Experience with
database operations (PostgreSQL, MSSQL, Redis). • Working knowledge
of Kubernetes, containers, and serverless frameworks. •
Understanding of FinOps principles for cost optimization and
accountability in cloud operations. • Excellent written and verbal
communication skills, capable of interfacing with engineering,
compliance, and leadership audiences. Soft Skills: • Demonstrated
technical leadership without formal authority — mentoring, guiding,
and elevating peers. • Analytical and detail-oriented with strong
problem-solving capabilities. • Calm and decisive under pressure;
experienced in mission-critical environments. • Passion for
automation, innovation, and continuous improvement.
Keywords: RSA, Sterling , Lead Principal SaaS Operations Engineer, IT / Software / Systems , Washington, Virginia
