SterlingVARecruiter
the smart solution for Sterling jobs

Customer Service Representative / HME Support Rep.

Company: MJOL Jennifer Agnew
Location: Sterling
Posted on: January 1, 2019

Job Description:

Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLJenniferA when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: MJOL Jennifer Agnew, Sterling , Customer Service Representative / HME Support Rep., Sales , Sterling, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Sales Executive/Business to Business
Description: CES Security, a regional contract security guard agency is searching for an ambitious and enthusiastic Sales Executive who will be responsible for direct business to
Company: CES Security, Inc.
Location: Pikesville
Posted on: 01/19/2019

Sales Representative - Home Security Sales - Full Training
Description: ul br li Overview br br br Join DEFENDERS, the only Authorized Premier Provider for ADT home security systems. Defenders has an immediate opening for a Sales Representative in your local (more...)
Company: DEFENDERS
Location: Baltimore
Posted on: 01/19/2019

Life Insurance Agent (Remote) - Free Leads / New Agent Bonus!
Description: Life Insurance Agent Remote - Free Leads / New Agent Bonus Job Title Life Insurance Agent Remote - Free leads / New agent bonus Company ASSURANCE Location Casper, WY Salary 50,000.00 - 125,000.00 (more...)
Company: Assurance
Location: Laurel
Posted on: 01/19/2019


Entry Level Inside Sales Representative (15082)
Description: Entry Level Inside Sales Representative 15082 What we do: We produce marketing, communication and branded products. As print communication specialists we focus to provide effective and strategic communication (more...)
Company: Strategic Factory
Location: Owings Mills
Posted on: 01/19/2019

AVON Independent Sales Representative (Part-Time) (Glen Burnie,MD)
Description: Work how you'd like and where you'd like, make your own schedule.It doesn't matter if you come from Customer Service, Accounting, Marketing, Administrative or any other field or if you are just looking (more...)
Company: Avon
Location: Glen Burnie
Posted on: 01/19/2019

B2B Virtual Appointment Setter
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique
Company: TeleReach Corporate
Location: Columbia
Posted on: 01/19/2019

Acute Cares Sales, Area Vice President
Description: The Area Vice President leads and directs a team of Acute Care Specialists ACS responsible for achieving annual sales revenue targets and product sales goals related to Acute Care respiratory products. (more...)
Company: Hill Rom
Location: Baltimore
Posted on: 01/19/2019

Sales Lead
Description: OVERVIEW br br The Sales Lead SL represents Things Remembered to our customer. The SL is responsible for creating the best first and lasting experience for every internal and external customer to (more...)
Company: Things Remembered
Location: Baltimore
Posted on: 01/19/2019

Guest Service Representative - Sheraton Inner Harbor Hotel (190002WV)
Description: Heres To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Baltimore
Posted on: 01/19/2019

Acct Exec 3, Enterprise Direct Sales
Description: Employer brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of (more...)
Company: Comcast
Location: Greenbelt
Posted on: 01/19/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Sterling RSS job feeds