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Rental Sales Agent - Customer Service

Company: Confidential
Location: Baltimore
Posted on: September 22, 2018

Job Description:

Summary: Provide a superior, friendly and efficient transaction, at the time of rental and return of vehicle, using the company-approved sales and service techniques. Facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Perform all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards. Responsibilities: * Use company approved sales and service techniques when determining customer needs. Offer all optional products to meet customer wants and needs. * Make eye contact and greet all customers. Thank customers at the conclusion of their transaction. * Prepare rental and return documents accurately and completely. * Qualify each customer using our company rental requirement guidelines. * Offer all customers assistance with directions, maps, local area information and service information. * reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges. * Review all charges at the time of vehicle return. * Answer the phone in a friendly, helpful and prompt manner. * Assist customers by effectively resolving all customer service issues. * Maintain the appearance of the rental counters and areas to present a neat and orderly image. * Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method. * Perform other customer service related duties to ensure our service meets the needs of the customer. Requirements * High School Diploma or G.E.D. or an equivalent combination of education and work-related experience. * 2+ years of sales and customer service experience in a fast-paced, dynamic environment. * Strong sales capabilities with ability to effectively offer and sell incremental items. * Excellent communication skills with ability to communicate instructions from management to other staff members. * Ability to multitask, handle pressure situations and troubleshoot customer complaints. * Requires ability to work flexible hours.

Keywords: Confidential, Sterling , Rental Sales Agent - Customer Service, Sales , Baltimore, Virginia

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