Customer Service Agent

Company: SIXT USA
Location: Sterling
Posted on: January 14, 2023

Job Description:

Job Description

Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes: - -

Exceptional interpersonal and relationship building skills - -

Strong verbal and written communication skills -

Strong organizational skills and the ability to multi-task -

Ability to manage stressful or unusual situations to maintain good customer service -

What you will do:

Welcome all customers as they arrive on the lot -

Ask about their experience with Sixt, recording feedback to improve future rental experience - - -

Make sure customers have all personal belongings from the vehicle - - -

Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report -

Use proper statement to determine if vehicle is being returned with full tank of gas -

Advise and review rental charges, providing an accurate receipt to the customer -

Provide information regarding transportation to the airport terminal if applicable -

Complete a service alert for any mechanical and or body damage communicated by the customers -

Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location -

Keep lot organized for ease of access and traffic flow -

Work in outdoor weather conditions including direct sunlight, rain, heat or cold -

Perform other job duties as assigned to meet the business needs -

Keywords: SIXT USA, Sterling , Customer Service Agent, Sales , Sterling, Virginia