Customer Service Representative

Company: Sparks Group
Location: Sterling
Posted on: June 22, 2022

Job Description:

Sparks Group is seeking to fill a critical role, Customer Services Representative. We are looking for a "people" person who is bilingual English/Spanish. You are the first person our customers talk with on the phone and the first face they see when visiting our offices. This position handles incoming and outgoing mail, provides front counter service, directs incoming phone calls, issues Electronic Benefit Transaction cards, maintains program documentation, responds to customer's in-person and telephone inquiries, and other duties in support of the department.Under the general direction of the Customer Services Center Supervisor, this full- time position provides front counter customer service. The department currently has two locations: Leesburg and Sterling, and this position will work from both locations to meet programmatic needs.The ideal candidate: --- Has the ability to easily connect with people, and communicates professionally --- Establishes and maintains effective working relationships --- Is dependable and works well in a fast-paced, structured environment --- Is knowledgeable of Microsoft Office and experienced with using data systems and multi-lined phone systems --- Maintains great organizational skills --- Maintains confidentiality and demonstrates empathy and respectThe successful candidate will meet the following: --- High School diploma or equivalent (associate degree with coursework in business, accounting, public administration, or field related to assigned department preferred)

• --- 2 years front counter customer service/administrative work experience or equivalent combination of education and experience

Keywords: Sparks Group, Sterling , Customer Service Representative, Sales , Sterling, Virginia