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Lead Customer Service Representative

Company: John Nugent & Sons
Location: Sterling
Posted on: May 15, 2022

Job Description:

Job Description John Nugent & Sons, a family owned and operated HVAC, plumbing, and electric company is looking for an outgoing individual to join our team as a Lead Customer Service Representative. Candidate must be reliable, self-motivated, professional and a team player. Mandatory 5 years customer service phone experience required. DUTIES: Professionally answering incoming service calls Resolving customer issues in a prompt and courteous manner. Maintain customer satisfaction Adjust Technicians schedules as needed Dispatch service technicians according to the schedule Verifying technician payroll EXPERIENCE: Great Phone Etiquette Proficiency in Microsoft Word, Excel, PowerPoint & Outlook Excellent interpersonal skills with the ability to interact with all types of customers Outstanding communication and customer satisfaction skills Good Computer/Typing/Data Entry Skills BENEFITS: Great pay, Paid Holidays, Vacation & Health and Dental Insurance, Profit sharing Company Description John Nugent & Sons, Heating, Air Conditioning, Plumbing and Electric is a family owned and operated company since 1975. We pride ourselves on providing the highest quality of service and very personal touch that only a family company can offer. It is our belief that each and every customer deserves to be treated with the same respect and honesty as a member of our family. Our top-ranked customer service and superior quality of work can be attributed to this belief. Fulfill your Dream and Join Our TEAM

Keywords: John Nugent & Sons, Sterling , Lead Customer Service Representative, Sales , Sterling, Virginia

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