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Vice President of Global Operations

Company: Sestra Systems
Location: Sterling
Posted on: December 1, 2019

Job Description:

We're looking for a candidate to fill this position in an exciting company

  • Provide direction and oversee the Supply Chain strategy and cycle, including but not limited to, forecasting, vendor strategy, inventory planning and management, purchasing, warehousing of raw materials, logistics and scheduling
  • Build and maintain a two+ supplier policy
  • Establish reliable relationships with vendors that will strengthen the company's position, drive cost reductions, improve lead times, and ensure quality standards
  • Define and implement assembly strategies for easier field installations
  • Field Operations
  • Provide strategic leadership and support for field operations including installation, maintenance, customer service and customer off-hours coverage
  • Build and retain a world-class customer support team suitable to the hospitality industry with a positive customer service culture, be a tenacious champion of "the customer comes first"
  • Organize and manage instruction manuals, warranties, limits of liability, safety protections and other documentation to drive customer satisfaction and lower support costs
  • Develop best practices and guidelines for all beverage types
  • Warehouse Management and Inventory Control
  • Drive warehouse processes, efficiency and organization
  • Control and oversee inventory
  • Global Expansion
  • Drive the operations global expansion strategy determining when and where Sestra should engage service partners
  • Lead the operations finance functions including budget development, service pricing, costing, partner service models, estimating, etc.
  • Provide leadership to create a culture of quality and attention to detail
  • Establish quality metrics throughout the operations organization, including throughput, cost, safety, quality and delivery timelines
  • Ensure flexibility to meet changing customer requirements
  • Be an integral part of the executive team, participating in strategic and tactical discussions/decisions.
  • Build and implement cutting-edge solutions and proactively bring new ideas, tools and methodologies to the table including developing and documenting requirements for input to engineering/third party groups to enhance Sestra's operational capabilities.
    • BS/BA degree, ideally in engineering or related field; MBA is desirable.
    • Minimum of 10 years of experience in the operations function or proven experience as Director of Operations
    • Experience running operations for a mid-sized company
    • Lean/Six Sigma, continuous improvement and operational rigor is required
    • Attention to detail is required
    • International experience
    • Background in supply chain management, logistics, field service, and/or customer support
    • Strong leadership capabilities to including managing and developing talent
    • Ability to communicate effectively across all levels of management
    • Strong decision-making capabilities that support business objectives and drive change
    • Customer service oriented
    • Proven experience as a Director of Operations
    • Excellent organizational and leadership abilities
    • Outstanding communication and people skills

Keywords: Sestra Systems, Sterling , Vice President of Global Operations, Professions , Sterling, Virginia

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