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Operations Specialists, FT Evening/Night/Weekend Opportunities

Company: DHL Global Forwarding
Location: Sterling
Posted on: October 12, 2019

Job Description:



83425 What makes DHL great? Our people! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.DHL Global Forwarding is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.DHL Same Dayis an international expedited transportation company which is part of DHL Global Forwarding. We have immediate opportunities available for dynamic individuals to work in our fast-paced 24/7 operations call center in Sterling, VA. This is not your cookie-cutter call center, our operations specialists work with our customers, many whom are Fortune 500 companies, to:
Take incoming calls from our customers and provide excellent customer serviceProcess incoming orders and enter notes in the systemAnswer questions on shipping rules & regulations, delivery alternatives and other solutions provided by our organizationProvide price quotes as requestedMonitor packages & shipments to insure arrivals and deadlines are met and moreRespond to problems, offer solutions and insure customers are responded to in a timely mannerUse an automated dispatch system to proactively identify breakdowns in the shipment process flowTake action through problem solving to ensure quality service is provided to our customersHandle incoming calls and deal directly with our couriers in the fieldDispatch local independent contractors and vendors for prompt pickup and deliveriesUpdate system with all current and pertinent information What we look for:Ability to work evenings, nights, weekendsGood knowledge of geography and time zonesExceptional verbal and written communication skillsExcellent problem solving skillsType at least 30wpmGood administration & organizational skillsThe ability to work in a fast paced environmentPrevious experience in customer service, dispatch or logistics
What we offer:Paid TrainingRapid advancement/growth opportunitiesCompetitive starting salaryShift differential premiums for hours worked during the evenings, nights and weekendsMedical/Dental/Vision insurancePaid Life & Disability insurance401k with employer matchTuition ReimbursementGenerous annual paid time off policyOther employee perks & discountsDHL is an equal opportunity employer.We evaluate qualified applicants without regard to race, sex, color, religion, sex, national origin, disability, veteran status and other protected characteristics.Please note a resume is required to apply for all DHL positions. If you do not have one readily available, please visit http://dhl-resumebuilder.com/ to create the necessary documentation. This program will work on both Windows and Mac operating systems.

Keywords: DHL Global Forwarding, Sterling , Operations Specialists, FT Evening/Night/Weekend Opportunities, Professions , Sterling, Virginia

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