Air Export Agent
Company: DSV Air & Sea Inc.
Posted on: August 8, 2019
If you are a current DSV employee and interested in a position in
another country, please contact your manager and Human Resources
representative to discuss the process and requirements of
AIR EXPORT AGENT
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in
Denmark. Since then, DSV has evolved to become the world's 5th
largest supplier of global solutions within transport and
logistics. Today, we add value to our customers' entire supply
chain by transporting, storing, packaging, re-packaging, processing
and clearing all types of goods. We work every day from our many
offices in more than 80 countries to ensure a steady supply of
goods to production lines, outlets, stores and consumers all over
the world. Our reach is global yet our presence is local and close
to our customers. Read more at www.dsv.com
The primary duty of an Air Export Agent is to review and process
air export transactions, including all related activities, for one
or more major accounts, and to provide excellent, proactive and
timely customer service. Serves as the primary contact for all
parties concerning assigned account contracts. Performs all duties
correctly, cost-efficiently, and according to Company standards,
using the regular exercise of discretion and independent
* Promote a positive relationship with the client by ensuring
excellent, timely and proactive customer service at all times and
in conjunction with other departments and third parties, and
monitor quality of service produced by the team. Establish detailed
profiles and procedures that properly represent client s export
* Receive, review and process high-volume and/or complex export
transactions for client(s), including booking, billing,
classifications, processing data through the Company s system, and
obtaining consular releases and other government agency releases as
* Check the shipments in the warehouse as needed to ensure that the
shipping documents correspond to the actual shipments.
* Process bills of lading for outgoing shipments and provide clear
instructions to the team for handling each shipment.
* Ensure shipments of hazardous materials are checked and processed
in accordance with all applicable regulations under the
International Air Transport Association, Code of Federal
* Create quotations for individual shipments, including estimating
prices for the shipper, selecting transportation companies to use,
and setting profit margins for individual shipments.
* Review and monitor all Shipper Export Declaration rejections,
requests for information from client and any government agency, and
* Communicate changes of U.S. and foreign shipping regulations and
procedures to client. Communicate with client, co-workers and third
parties in a clear, concise and timely manner.
* Identify transactions and tasks that require special handling,
recommend improved processes to management, and implement
resolutions within assigned scope of responsibility.
* Identify, investigate and resolve all areas of client concern in
a timely and proactive manner by monitoring team performance
against Company and client standards. Alert client to special areas
of concern or potential problems in the export process.
Job Skills and Specifications
* Past experience with shipments of perishable goods along with
knowledge of temperature control.
* Experience with CargoWise a definite plus.
* 2 - 3 years of Air Export experience, also a plus.
* Past customer service experience is required, as work entails
extensive phone contact with carriers and other parties concerning
the air export process.
* Very good written communication skills to compose complex letters
regarding export problems and proposed resolutions. Must have the
ability to edit and proof business correspondence and reports.
* The ability to organize, prepare and assemble documents or
reports containing data from several sources.
* Excellent analytical skills to recognize, prevent and resolve
problem situations.Math skills to be able to provide timly
estimates to customers, along with knowledge of formulas with
regard to converting both currency and dimensions.
* The ability to analyze complex details to resolve complex
shipping issues for the client.
* The ability to use Company-standard software for word processing
(Word), spreadsheets (Excel) etc. in order to generate reports,
charts and graphs as applicable.
DSV is an equal employment opportunity employer. Candidates are
considered for employment without regard to race, creed, color,
national origin, age, sex, religion, ancestry, veteran status,
marital status, gender identify, sexual orientation, national
origin, liability for military service, or any other characteristic
protected by applicable federal, state or local law. If you require
special assistance or accommodation while seeking employment with
DSV, please contact Human Resources at email@example.com. If you are
interested in learning the status of your application, please note
you will be contacted directly by the appropriate human resources
contact person if you are selected for further consideration. DSV
reserves the right to defer or close a vacancy at any time.
DSV Global transport and logistics
DSV is one of the very best performing companies in the transport
and logistics industry. 47,000 employees in more than 75 countries
work passionately to deliver great customer experiences and
high-quality services as part of the operation or in a variety of
supporting roles. If you have drive and talent and enjoy
responsibility, we ll give you the support you need to explore your
potential and forward your career. Read more at www.dsv.com
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Why DSV READ THE REASONS
Nearest Major Market: Washington DC
Keywords: DSV Air & Sea Inc., Sterling , Air Export Agent, Professions , Sterling, Virginia
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