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Air Freight Operations Specialist

Company: DHL Global Forwarding
Location: Sterling
Posted on: July 8, 2019

Job Description:



72638 Job Title:Air Freight Operations Specialist, Import/ExportJob Location: Sterling, VAWe have an exciting opportunity for an Air Freight Operations Specialist to coordinate the movement of our customer's air shipments.You will be the main point of contact for coordination between customer's shipment imports, customs brokers, and shipping carriers. The position is located in Sterling, VAKey Responsibilities: Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveriesBuild customer relationships by responding to customer communications via email, fax and mailWork with air and ground transportation partners to handle shipmentsReceive and track purchase orders (P.O.s) from Importers/Overseas offices for pending air shipmentsRetrieve shipment details, handle all documentation for cargo release and data entry for each shipmentAnswer all customer inquiries in accordance with the Customer Service Policy standardsFurther increase customer satisfaction and business share through proactive and regular contactCommunicate with and ensure release of the freight from air carriersNotify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other officesSetup and coordinate deliveries to the customerHandle and manage all customer contact at file level regarding exceptions Skills / Requirements:

  • Exceptional customer service skills
  • Detail oriented and strong follow-up skills
  • Proficient with Microsoft office (Word, Excel, Outlook)
  • Air freight industry experience preferred
  • Cargo Wise systems knowledge is a plus WHY JOIN our DHL team?At DHL, you will be part of a strong team that respects its' employees, society, and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.In addition, DHL offers the following:
Paid time off: Holiday, Float Holiday, Vacation, and SickMedical, Prescription, Dental, and Vision plans401K plan with a matchEmployee Discount planTuition Assistance PlanAs the world's leading logistics' company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:
The largest global network with more than -30,000 passionate employeesThe most efficient processes and fastest response timesThe best solutions and best customer service
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living ResponsibilityAbout DHL Global Forwarding (DGF):DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.htmlDHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Work Authorization:DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Keywords: DHL Global Forwarding, Sterling , Air Freight Operations Specialist, Professions , Sterling, Virginia

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