Customer Success Consultant (m/f/d)

Company: Hornetsecurity GmbH
Location: Washington
Posted on: May 12, 2025

Job Description:

Home - Customer Success Consultant (m/f/d)IntroAre you passionate about making customers happy and thrive in fast-paced environments? We're looking for a motivated and customer-centric professional to join our dynamic team in Hem! In this role, you'll be the key to our customers' success - providing top-notch support, identifying their needs, and ensuring they get the most out of our services. You'll be their trusted advisor, drive satisfaction, and work closely with our sales and marketing teams to deliver exceptional experiences. Ready to make an impact? Apply now and help shape the future of customer success at Hornetsecurity!Your Job

• You make our customers happy: you are responsible for the support of existing customers and help them to use our services in the best possible way.
• You regularly survey the satisfaction of our customers and identify needs or dissatisfaction and resolve potential issues fast and effectively.
• You introduce new products to our existing customers and identify whether an exchange with our sales team should be initiated.
• You are the mouthpiece of our customers and are responsible that their concerns are heard at Hornetsecurity. With the help of your input, our services can be continuously improved.
• You are managing projects and working closely with the marketing team to drive outstanding customer success campaigns.Your Profile
  • You hold a degree in marketing, advertising, communications, computer science, or similar.
  • You have experience in a customer-facing role - ideally in the IT-technical field.
  • You enjoy working with customers to understand their needs and requirements in detail and are a good problem solver.
  • You have a talent for communication and are competent and confident in dealing with customers and partners - both in French and English.
  • You enjoy convincing customers and partners of Hornetsecurity services in presentations and web meetings.
  • You motivate yourself with your own successes and pursue your goals with passion.
  • You are an organizational talent, know how to set priorities, and capable of managing multiple tasks despite a demanding workload.
  • You are driven and ambitious, with a desire to work in a fast-moving, start-up environment.
  • You value innovation and independent action in a fast-growing international company with a promising future.
  • Benefits include short decision paths, flat hierarchies, personal and professional development opportunities, a temporary employee exchange program, home-office options, flexible working hours, a casual dress code, free coffee, tea, soft drinks, and fresh fruits, 100% coverage of public transportation costs, unlimited access to the UDEMY training platform, team events, and long-term contract opportunities.Your ApplicationPlease fill out the following form to apply:
    • Name (Required)
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    • LinkedIn Link
    • Salary Expectations (Required)
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    • Message to us
    • TalentpoolI hereby declare my consent for Hornetsecurity to upload, store, and archive my attached personal data and application documents in its talent pool. Yes, I have read the Privacy Policy. Application documents/applicant data will only be transmitted if a check mark has been placed here.ContactJulia Klein (Team Lead Recruiting) and our Recruiting Team are excited to get to know you! Simply apply proactively and convince us of your abilities!About HornetsecurityHornetsecurity is a leading global provider of next-generation cloud-based security, compliance, backup, and security awareness solutions that help companies and organizations of all sizes worldwide. Its flagship product, 365 Total Protection, is the most comprehensive cloud security solution for Microsoft 365 on the market. Driven by innovation and cybersecurity excellence, Hornetsecurity is building a safer digital future and sustainable security cultures with its award-winning portfolio. Hornetsecurity operates in more than 120 countries through its international distribution network of 12,000+ channel partners and MSPs. Its premium services are used by more than 125,000 customers.
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Keywords: Hornetsecurity GmbH, Sterling , Customer Success Consultant (m/f/d), Professions , Washington, Virginia