Associate System Analyst (HTML/CSS/JavaScript/WordPress)

Company: Nana Regional Corporation
Location: Sterling
Posted on: August 2, 2022

Job Description:

Associate System Analyst (HTML/CSS/JavaScript/WordPress)DescriptionCloud Lake Technology, an Akima Company, is a provider of services to today's Big Data and Cloud market with one crucial difference: our services are highly-specialized, data-centric services. This enables us to focus laser like on helping our government and commercial customers quickly and cost effectively harvest, analyze and leverage the greatest possible value from the increasingly vast amounts of data they are acquiring and need to manage.Job Summary:Cloud Lake, LLC is looking for a talented Associate System Analyst to add to their dynamic team supporting a highly visible federal contract.This role supports and provides coverage to the 24/7/365 help desk.The Associate System Analyst will work directly with end users to provide recommendations and assistance.This role also supports various special projects as required by the client.Responsibilities:Perform site updates as required, achieving 95% accuracy.Identify, triage, and resolve all reported incidents (24x7x365) across major platforms hosting hundreds of sites used worldwide, following the established incident management process and completing the Incident Report as required.The Associate System Analyst may alternatively train end-users to perform the resolution steps through self-service, or by another area, such as AWS Platform Operations., based on Cloud Lake's organizational structure and separation of duties principles in place.Work closely with end users to implement change requests on their websites, this can include importing content, reorganizing content and providing guidance on the placement and formatting of content.Communicate, plan, schedule, document, and manipulate data (spreadsheet and databases) for existing metrics and program related issues as needed.Perform and conduct research of potential resolution of technical issues.Work closely with AWS Platform Engineering, Security, and Development teams to incorporate customer feedback and address key support and usability concerns for customers.Perform manual changes required after a production push of new development.Assist in the development and implementation of internal knowledge base.Communicate and interact effectively with internal and external partners including but not limited to, 3rd party support team, Government customers, and system users.Analyze, review, measure, and report on Service Level Performance against agreed upon SLAs and provide ongoing recommendations for process improvement.Evaluate tools, best practices, technologies, and approaches to service delivery problems / issues for incorporation into the overall service management policies and procedures.Administer and maintain the service management tool, and promote the proper use of the tool to ensure each user experience quality / reported incident is properly documented, monitored, resolved, and evaluated.Maintain and adhere to the established standard operating procedures.Other Duties as assigned.QualificationsMinimumQualifications:Bachelor's degree, 4years of militaryactive duty, or relevant experience in a technical or analytical field.Proficiency with HTML.Experience with WordPress required.Ability to obtain a Public Trust.Strong written and verbal communicationskills.Strong troubleshooting and conflictresolution skills.Ability to work flexible hours and beon-call.Experience with image editing software,Adobe product suite a plus.Current or (Ability to obtain upon start)Securityor Network .Demonstrated experience with ServiceDelivery / Incident Management Process.This position requires schedule flexibilityand the ability to cover other shifts when necessary.The duties and responsibilities listed in this job descriptiongenerally cover the nature and level of work being performed by individualsassigned to this position.This is not intended to be a complete list ofall duties, responsibilities, and skills required.Subject to the termsof an applicable collective bargaining agreement, the company managementreserves the right to modify, add, or remove duties and to assign other dutiesas may be necessary.We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.Weare an equal opportunity employer. All applicants will receiveconsideration for employment, without regard to race, color, religion, creed,national origin, gender or gender-identity, age, marital status, sexualorientation, veteran status, disability, pregnancy or parental status, or anyother basis prohibited by law.We are committed to Equal Employment Opportunity and providing reasonableaccommodations to applicants with physical and/or mental disabilities. If youhave a physical and/or mental disability and are interested in applying foremployment and need special accommodations to use our website to apply for aposition please contact, Recruiting Services at job-assist@akima.com or571-353-7053.Reasonable accommodation requests are considered on a case-by-case basis.The dedicatedemail and telephonic options above are reserved only for individuals withdisabilities needing accessibility assistance to apply to an open positionusing our website.Pleasedo not use the dedicated email or phone number above to inquire on the statusof your job application.Inorder for our company to stay compliant with government regulations, pleaseapply on line. Please DO NOT email resumes or call in lieu of applying onlineunless you have a physical and/or mental disability and need assistance with the online application.Job: Information TechnologyPrimary Location: US-VA-SterlingShift: Day JobReq ID: CLO00815

Keywords: Nana Regional Corporation, Sterling , Associate System Analyst (HTML/CSS/JavaScript/WordPress), Professions , Sterling, Virginia