Operations Specialist

Company: DHL SameDay
Location: Sterling
Posted on: June 24, 2022

Job Description:

This position is for local residents only.
Operations Specialist

What makes DHL great? Our people! We know each employee s individual contributions make us the #1 Delivery and Logistics Company in the world.

DHL Global Forwarding is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

What we look for:

• Ability to work evenings, nights, weekends
  
• Good knowledge of geography and time zones
  
• Exceptional verbal and written communication skills
  
• Excellent problem solving skills
  
• Type at least 30wpm
  
• Good administration & organizational skills
  
• The ability to work in a fast paced environment
  
• Previous experience in customer service, dispatch or logistics
  
  Responsibilities
  
  • Take incoming calls from our customers and provide excellent customer service
    
  • Process incoming orders and enter notes in the system
    
  • Answer questions on shipping rules & regulations, delivery alternatives and other solutions provided by our organization
    
  • Provide price quotes as requested
    
  • Monitor packages & shipments to insure arrivals and deadlines are met and more
    
  • Respond to problems, offer solutions and insure customers are responded to in a timely manner
    
  • Use an automated dispatch system to proactively identify breakdowns in the shipment process flow
    
  • Take action through problem solving to ensure quality service is provided to our customers
    
  • Handle incoming calls and deal directly with our couriers in the field
    
  • Dispatch local independent contractors and vendors for prompt pickup and deliveries
    
  • Update system with all current and pertinent information

Keywords: DHL SameDay, Sterling , Operations Specialist, Professions , Sterling, Virginia