Service Desk Technician
Company: GovCIO
Location: Sterling
Posted on: May 11, 2022
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Job Description:
GovCIO is a team of transformers--people who are passionate
about transforming government I.T. We believe in making a
difference by developing digital strategies and delivering the
technology-related innovation governmental operations that improve
the citizen experience every day.But we can't do it alone. We
welcome and nurture an inclusive and diversified work culture.
Because different backgrounds, experiences, abilities, and
perspectives make us better decision-makers, problem solvers, and
creators. We're changing the face of I.T. - from our diverse staff
to the end-products we develop. And we're excited to expand our
team. Are you ready to be a transformer?ResponsibilitiesA Service
Desk Analyst will provide Tier 1 Level Support to DEA personnel
located throughout the work to support DEAs Sensitive but
Unclassified (SBU) and Secret Networks. The Service Desk Analyst's
work is tracked through its ACD System and Enterprise ticketing
software. - Tickets are tracked and measured with a focus on high
customer service and metrics like First Call Resolution, Call
Abandonment Rate, and Speed to Answer.
Keywords: GovCIO, Sterling , Service Desk Technician, Professions , Sterling, Virginia
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