Dispatcher
Company: Snell Heating and Air
Location: Sterling
Posted on: May 10, 2022
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Job Description:
Job Description Snell Offers: -- Competitive Hourly Compensation
-- Fantastic Benefits -- Opportunity for Career Growth -- Continued
Training and Development -- Family Environment Primary Job
Function: Maintain the Service Technicians, and Plumbers' daily
schedules and dispatch them as service calls are completed.
Maintain customer database with current information. Clear and
concise communications with department managers, employees, and
customers. Provide accounting with maintenance contract billing
information. Daily Duties: -- Coordinate scheduled calls -- Receive
emergency and non-emergency calls -- Dispatch Service Technicians,
one call at a time -- Maintain the dispatch board/schedule --
Monitor the route and status of technicians to coordinate and
prioritize their schedule -- Prioritizing calls according to
urgency and importance -- Forecast workload 2-3 days out -- Provide
technicians with information about orders, traffic, obstacles, and
requirements -- Forward list of parts needed by a technician to the
parts department -- Confirm all calls for the following day
Requirements: -- Proven experience as a dispatcher or relevant
position -- Tech-savvy with knowledge of relevant methods (CAD) --
Fast typing with experience in data entry -- Knowledge of
procedures and guidelines for emergency situations -- Proficient in
English (oral and written) -- Outstanding organizational and
multitasking abilities -- Active listener with excellent
communication skills -- Sound judgment and critical thinking --
High school diploma Job Posted by ApplicantPro
Keywords: Snell Heating and Air, Sterling , Dispatcher, Professions , Sterling, Virginia
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