Physician Hotline Analyst
Company: Inova Health System
Location: Sterling
Posted on: February 19, 2021
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Job Description:
Job Description
Inova is Northern Virginia's leading nonprofit healthcare provider,
recognized in 2019 and 2020 by U.S. News & World Report, which
named Inova Fairfax Hospital the #1 hospital in the Washington, DC
region. Each of Inova's five hospitals holds a 5-star rating from
the Centers for Medicare & Medicaid Services (CMS), distinguishing
Inova as the highest-rated large health system in the U.S., and the
only system to have all hospitals receive five stars. All five
Inova hospitals were awarded 'A' grades for the spring 2020
Leapfrog Hospital Safety Grades, recognizing Inova's achievements
in protecting patients from harm and providing safer
healthcare.
Inova Fairfax Medical Campus was named to the Fortune/IBM Watson
Health 100 Top Hospitals list, ranking in the top 10 nationwide
among Major Teaching Hospitals. Our mission is to provide
world-class healthcare - every time, every touch - to each person
in every community we have the privilege to serve. Inova's 18,000
team members serve more than 2 million individuals annually through
an integrated network of hospitals, primary and specialty care
practices, emergency and urgent care centers, outpatient services
and destination institutes. Inova is home to Northern Virginia's
only Level 1 Trauma Center and Level 4 Neonatal Intensive Care
Unit. Its hospitals have a total of 1,936 licensed beds. More
information and statistics about Inova can be found at .
Summary
Provide daily intermediate computer support to users through
installation, troubleshooting, and support of networked computing
devices and stand-alone computing devices. This includes all
workstations and all mobile computing devices,printers, and
scanning devices, hardware and software applications. Excellent
oral and written communications skills to provide outstanding
customer service onsite and via phone. Effectively organize problem
determination/resolution stepsto most effectively provide excellent
customer service. Escalate problem (when required) to the
appropriately experienced technician.
Experience in training and/or support of end user employees.
Experience in providing technical support. Strong knowledge of
customer service practices and procedures. Excellent communication
skills. Experience troubleshooting problems with end user devices
or applications to include Windows XP/7+ and other end user devices
such as printers, scanners, and desktop applications or knowledge
of clinical applications such as Epic, Care Fusion or CICU.
Background or experience working in the healthcare
industry/hospitals.
Experience
Requirements
Our commitment to keeping patients safe means there's no safer
place for you to work. We safeguard our patients, by safeguarding
our team members.
Work Site Location
NOKES BOULEVARD
Work Site Address
45745 NOKES BOULEVARD
Work Site City/State
STERLING, VA
Schedule
Days Vary
Shift
Any
EEO Tagline
M/F/Vets/Disabled
Keywords: Inova Health System, Sterling , Physician Hotline Analyst, Professions , Sterling, Virginia
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