Applications Specialist
Company: Thorlabs
Location: Sterling
Posted on: January 15, 2021
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Job Description:
The Life Science Applications Specialist is responsible for the
training and support of customers on laser scanning microscopy
instruments, including confocal and multiphoton microscopes. An in
depth knowledge of light microscopy, laser scanning microscopy and
their biomedical applications is essential. The applications
specialist will provide pre and post-sales support including system
troubleshooting, applications development, and customer training
during installation. The candidate will also provide technical and
applications support at tradeshows, courses and demonstrations.
Although the location of the position is in Sterling, VA, from time
to time it may be required to undertake duties at other Thorlabs
locations.
Essential Job Functions include the following, but are not limited
to:
Provide technical support and training on all laser scanning
microscopy products over the telephone and in person.
Ensure a high level of customer satisfaction through timely
resolution of issues.
Ability to install and upgrade systems in the field.
Collect and convey application information through interactions
with customers and provide detailed feedback to product management
and engineering
Interface with sales and engineering teams across multiple
divisions within the company
Assist in the development of application targeted marketing
collateral
Travel up to 25%
Update CRM (Dynamics) to track all customer interactions to manage
cases and increase knowledge base
Use ERP (Axapta) for product information understand and
components
Assist with customer demos and oversee Application Lab
Attend Tradeshows and courses as a Thorlabs representative
Qualifications
Experience:
Experience using laser scanning microscopes.
Hands on laboratory experience with microscopy imaging protocols.
In-vivo imaging, electrophysiology or tissue engineering a
plus.
Minimum of 3-5 years in a technical support role.
3-5 years lab experience acceptable
Education:
BS, MS, Ph.D. in Engineering (Biomedical, Mechanical, Electrical),
Neuroscience, Biomedical Science, Biology, Chemistry, Biophotonics,
Biophysics or Physics. Graduate degree preferred
Specialized Knowledge and Skills:
In-depth knowledge of light microscopy and digital imaging
including, but not limited to, fluorescence microscopy, confocal
microscopy, and nonlinear microscopy.
Knowledge of biomedical imaging protocols used in advanced
research
Understanding of optical principles including lenses, filters,
mirrors, fiber optics, and lasers (CW and Ultrafast).
Understanding of biological systems.
Experience providing technical support and education on advanced
imaging equipment and scientific applications
Strong analytical skills.
Excellent written, verbal, organizational and interpersonal
skills.
Other:
Willingness for travel, including weekends, sometimes with short
notice.
Thorlabs values its diverse environment and is proud to be an Equal
Employment Opportunity/Affirmative Action employer. All qualified
individuals will receive consideration for employment without
regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability, age or veteran status. Job descriptions are not
intended as and do not create employment contracts. The
organization maintains its status as an at-will employer. Employees
can be terminated for any reason not prohibited by law.
Keywords: Thorlabs, Sterling , Applications Specialist, Professions , Sterling, Virginia
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