User Experience Architect (Mid-Level)
Company: National Geospatial Intelligence Agency
Posted on: February 13, 2020
Cover Letter Applicants are not required to submit a cover
letter. The entire cover letter cannot exceed the specified limits
provided in the Cover Letter field (3,000 characters). Pages
exceeding this limit will not be considered. The cover letter is
recommended but is not required for employment consideration with
the National Geospatial-Intelligence Agency. Applicants should
place their narrative information in the Cover Letter / Other
Professional Details field. Pay, Benefits, & Work Schedule
PROMOTION OPPORTUNITY: Promotion opportunities allow applicants at
all band levels to be considered. Qualifications for NGA positions
do not include specific time-in-band requirements. NGA will
emphasize quality of experience, rather than duration, and assess
how the quality of the experience demonstrates possession of the
knowledge, skills, abilities, and competencies necessary for
successful job performance in the NGA occupational structure. Band
03 $64,948 - $133,465 PERMANENT CHANGE IN STATION: PCS expenses are
not authorized. Pay is only part of the compensation you will earn
working for the Federal Government. We offer a broad array of
benefits programs and family friendly flexibilities to meet the
needs of you and your family. For more information on the array of
benefits programs, please visit Position Summary ASSIGNMENT
DESCRIPTION: Visual Information Specialists design, produce, and
finish static visual presentation products. They apply broad
knowledge of design principles to communicate concepts or ideas
visually. They use visual communication software to generate
hardcopy, softcopy, and web products, to include geospatial
information products, publications, brochures, and web pages.
Additional Position Info ASSIGNMENT DESCRIPTION: User Experience
Architects apply user-centered design principles to build seamless,
consistent, and desirable interfaces for NGA enterprise systems.
They lead web-based design activities, including gathering,
validating, analyzing, and defining requirements; conducting
research and best practice reviews; performing user engagements and
testing (e.g., interviews, site navigation); and creating
prototypes. User Experience Architects create and plan interfaces
that promote intuitive navigation and enhanced user workflow.
Additional Position Info NGA is looking for strong, analytical, and
creative user experience researchers and front-end web designers to
fill User Experience (UX) Architect positions. UX Architects apply
user-centered design principles to build seamless, consistent, and
desirable interfaces for NGA's ecosystem of websites, applications,
and products. They lead web-based design activities, including
gathering, validating, analyzing, and defining requirements;
conducting user research and heuristic reviews; performing user
engagements and testing (e.g., interviews, usability testing,
ethnographies); creating static and interactive prototypes; and
applying research results to design and develop web-based
interfaces. UX Architects plan and create interfaces that promote
intuitive interactions and enhanced user workflow. At NGA, UX
Architects work collaboratively with other UX disciplines to drive
and implement, research, design and development strategies. They
interact daily across the entire UX team to understand and guide
research needs (known and unknown) to ultimately produce informed
interactive solutions. UX Architects work on overlapping projects,
which requires the ability to multi-task and juggle competing
priorities. The right candidate will have a deep understanding of
UX methods and best practices, and also a nimble, creative and
pragmatic approach to recommendations and solutions, while pushing
the boundaries for better product experiences. UX practitioners at
NGA are the champions for its consumers and help solve end-user
pain points. They collect and use research data to better
understand problems and opportunities. For this position, NGA is
looking for experienced individual contributors who will help
elevate the practice of user-centered design and research by
applying creative but rigorous qualitative, quantitative, and/or
design research methods. Other duties may include: * Build,
prioritize, levy, track, review, and validate customer requirements
and ensure they are documented and measurable.
* Apply knowledge of human abilities, limitations, and
characteristics and application of human factors principles to the
design of tools, systems, tasks, and environments for safe,
comfortable, and effective human use.
* Conduct qualitative and quantitative research including user
testing sessions, surveys, card sorts, interviews, diary studies,
field studies, and ethnographies.
* Data Analysis derived from qualitative and quantitative research
to provide recommendations to team members and stakeholders.
* Create documentation, including personas, empathy maps, journey
maps, service blueprints, jobs-to-be-done maps, high-and
low-fidelity prototypes, HTML etc.
* Design high- and low-fidelity concepts, interactive prototypes,
or fully functional proofs-of-concepts.
* Create HTML, CSS, and JS developed design interfaces
* Evaluate software, tools, and technologies for future use, and
analyze the potential impacts of new technologies. Identify
technology trends and opportunities.
* Develop test and evaluation plans, design and conduct appropriate
systems/software tests/evaluations, and document and distribute
* Arrange and conduct user reviews and tests to evaluate and
improve user interfaces.
* onvey data, information, and analytical conclusions using a
variety of visual tools, techniques, and methods.
* Design websites on multiple networks and modify website designs
to meet changing customer needs.
* Design and test the look and feel of websites and web-enabled
applications, ensuring appropriate user interactions are compliant
with accessibility standards for web.
* Write code for front-end supporting full-stack development
projects. This position is eligible for an INCENTIVE: The selected
candidates may be offered an incentive as part of the offer of
employment, based on budget availability. To receive the incentive,
the selected candidate must sign a service agreement depending on
the approved amount or duration of the incentive. If the employee
leaves before the end of the service agreement, the employee may be
required to repay a pro rata share amount of the incentive to the
government. Additional Application Requirement: You may be asked to
complete one or more assessments in addition to the application you
submit on this website as part of your application to NGA. These
assessments may include but are not limited to: * Online
questionnaires or assessments that require you to describe your
job-related knowledge, skills, abilities, or other characteristics
that are aligned with the mandatory and desirable qualifications of
this job posting. The information you provide in the application
you submit must support the response you provide to this
questionnaire. You will receive an email to describe any additional
assessments required. Please monitor your emails and complete any
required assessments as soon as possible. Mandatory Qualification
Reqs MANDATORY QUALIFICATION CRITERIA: For this particular job,
applicants must meet all competencies reflected under the Mandatory
Qualification Criteria to include education (if required). Online
applications must demonstrate qualification by providing specific
examples and associated results, in response to the announcement's
mandatory criteria specified in this vacancy announcement: *
Demonstrated experience designing user-centered products and/or
services or applying user-centered principles to web designs.
* Experience solving problems utilizing UX processes, methods
and/or strategies such as, design thinking principles and processes
or equivalent UX methods.
* Understanding of Human Factors (e.g. accessibility, empathy, or
* Demonstrated experience with data analysis derived from
qualitative and/or quantitative research. (e.g. data analysis,
surveys, web analytical tools, interviews , or user testing).
EDUCATION REQUIREMENT: A. Education: Bachelor's degree from an
accredited college or university in Human-Computer Interaction,
Information Science, User Experience Design, Interaction Design,
Visual Communication Design, Computer Science, Statistics, or a
degree that provided a minimum of 24 semester hours in one or more
of the fields identified above and required the development or
adaptation of applications, systems, or networks. -OR- B.
Combination of Education and Experience: A minimum of 24 semester
(36 quarter) hours of coursework in any area listed in option A,
plus experience working in interactive design and user testing,
full stack development, or a related field that demonstrates the
ability to successfully perform the duties associated with this
work. As a rule, every 30 semester (45 quarter) hours of coursework
is equivalent to one year of experience. Candidates should show
that their combination of education and experience totals 4 years.
-OR- C. Experience: A minimum of 4 years of experience in
interactive design and user testing, full stack development, or a
related field that demonstrates the ability to successfully perform
the duties associated with this work. -AND- IT-related experience
demonstrating each of the four competencies: Attention to Detail,
Customer Service, Oral Communication, and Problem Solving. Highly
Desired Skills QUALIFICATION CRITERIA: In addition to the mandatory
qualifications, experience in the following is desired: * Ability
to work independently and handle multiple projects in various
stages of completion.
* Demonstrated experience validating user evaluations and testing
results to improve products and services.
* Experience with UX research, content strategy, information
architecture, wire framing, visual design, interaction design, or
* Experience with UX artifact creation (e.g. personas, empathy
maps, journey maps, service blueprints).
* Knowledge and understanding of modern web technologies (e.g.,
CSS, HTML5, Java Script, SharePoint, or Service Plus).
* Demonstrated experience leveraging collaborative and constructive
groups of diverse coworkers, peers, customers, stakeholders, or
teams. Who Can Apply External Applicants Only How To Apply -
External Application submission involves applying using the
Intelligence Community's Applicant Gateway on-line application
process. ONLY ELECTRONIC SUBMISSIONS WILL BE ACCEPTED. Notes As a
condition of employment at NGA, persons being considered for
employment must meet NGA fitness for employment standards. * U.S.
* Security Clearance (Top Secret/Sensitive Compartmented
* Polygraph Test Required
* Position Subject to Drug Testing
* Two Year Probationary Period - Direct Deposit Required
* Direct Deposit Required DCIPS Disclaimer NGA utilizes all
processes and procedures of the Defense Civilian Intelligence
Personnel System (DCIPS). Non-executive NGA employees are assigned
to five distinct pay bands based on the type and scope of work
performed. The employee's base salary is established within their
assigned pay band based on their unique qualifications. A
performance pay process is conducted each year to determine a
potential base pay salary increase and/or bonus. An employee's
annual performance evaluation is a key factor in the performance
pay process. Employees on term or temporary appointments are not
eligible to apply for internal assignment opportunity notices. This
position is a DCIPS position in the Excepted Service under 10
U.S.C. 1601. DoD Components with DCIPS positions apply Veterans'
Preference to preference eligible candidates as defined by Section
2108 of Title 5 USC, in accordance with the procedures provided in
DoD Instruction 1400.25, Volume 2005, DCIPS Employment and
Placement. If you are an external applicant claiming veterans'
preference, as defined by Section 2108 of Title 5 U.S.C., you must
self-identify your eligibility in your application. How Will I Be
Evaluated? APPLICANT EVALUATION PROCESS: Applicants will be
evaluated for this job opportunity in three stages: * All
applicants will be evaluated using the Mandatory Qualification
* Qualified applicants will then be evaluated by an expert or panel
of experts using a combination of qualification criteria to
determine the best-qualified candidates,
* Best-qualified applicants may then be further evaluated through
an interview process. Military retiree applicants, if selected, may
be impacted by the 180-day appointment restrictions of DODI
1402.01. HD personnel will provide additional information if
applicable. Applicants are encouraged to carefully review the
Assignment Description, Additional Information Provided By the
Selecting Official, and the Qualification Requirements; and then
construct their resumes to highlight their most relevant and
significant experience and education for this job opportunity. This
description should include examples that detail the level and
complexity of the performed work. Applicants are encouraged to
provide any education information referenced in the announcement.
If education is listed as a mandatory requirement, only degrees
obtained from an institution accredited by an accrediting
organization recognized by the Secretary, US Department of
Education will be accepted. In accordance with section 9902(h) of
title 5, United States Code, annuitants reemployed in the
Department of Defense shall receive full annuity and salary upon
appointment. They shall not be eligible for retirement
contributions, participation in the Thrift Savings Plan, or a
supplemental or redetermined annuity for the reemployment period.
Discontinued service retirement annuitants (i.e., retired under
section 8336(d)(1) or 8414(b)(1)(A) of title 5, United States Code)
appointed to the Department of Defense may elect to be subject to
retirement provisions of the new appointment as appropriate. (See
DoD Instruction 1400.25, Volume 300, at All candidates will be
considered without regard to race, color, religion, sex, national
origin, age, marital status, disability, or sexual orientation. NGA
provides reasonable accommodations to applicants with disabilities.
Applications will only be accepted online. If you need a reasonable
accommodation for any part of the application and hiring process,
please notify us at . The decision on granting reasonable
accommodation will be on a case-by-case basis. Additional Job
Requirements You must be able to obtain and retain a Top Secret
security clearance with access to Sensitive Compartmented
Information. In addition, you are subject to a Counterintelligence
Polygraph examination in order to maintain access to Top Secret
information. All employees are subject to a periodic examination on
a random basis in order to determine continued eligibility. Refusal
to take the examination may result in denial of access to Top
Secret information, SAP, and/or unescorted access to SCIFs.
Employees with SCI access and who are under NGA cognizance are
required to submit a Security Financial Disclosure Report, SF-714,
on an annual basis in order to determine continued eligibility.
Failure to comply may negatively impact continued access to Top
Secret information, Information Systems, SAP, and/or unescorted
access to SCIFs.
Keywords: National Geospatial Intelligence Agency, Sterling , User Experience Architect (Mid-Level), Professions , Sterling, Virginia
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