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IT Help Desk / Support Technician- MSP

Company: TeamLogicIT
Location: Sterling
Posted on: September 9, 2019

Job Description:

Entry Level (Level 1) applicants consideredBasic understanding and knowledge of Microsoft Windows system administration and technical support for stand-alone PC hardware and software and local area networks. Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to users on all MSP supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures.Essential Duties And ResponsibilitiesManage our MSP portal and provide our customers with Weekly/Monthly reportsServe as the first point of contact for local and remote end users seeking technical assistance over the phone or emailProvides both technical and instructional supportInstalls and maintains PC hardware and software products according to department standardsSetup end user accountsPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesLogs events and problems/resolution in Customer RecordPerform remote troubleshooting through diagnostic techniques and pertinent questionsMaintains, promotes and protects confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.Excellent written and verbal communication skills and positive professional attitude are required.Performs routine duties under minimal direct supervisionAbility to pay attention to detail to meet deadlines and function under pressureMust work effectively as a team player.Track and log time in an effective manner to help facilitate customer billing and accountingPerform other related duties assigned by management.EDUCATION/EXPERIENCE: An AS/BS degree in Information Technology or related field preferred. A High school diploma or equivalent plus one to two years’ experience in Help Desk, desktop support, or related experience may be substituted in lieu of a college degree.GENERAL INFORMATION: The general work hours for this position are 8:00 am - 5:00 pm Monday through Friday. Some Weekends / Night may be required.Starting Salary: $15.00-$17.50 per hour.Website: www.TeamLogicIt.com/AshburnSend Resume, Cover Letter to: cboxall@TeamLogicIT.com or call 703-777-3551TeamLogic IT is a national provider of technology solutions that businesses rely on for best-in-class Managed IT Services. Our success is driven through one core mission - to leverage technology to your advantage. Thousands of businesses across North America are taking advantage of our ability to deliver highly available, secure and flexible IT systems, filling the void in the market for a trusted technology advisor.Today's evolving spectrum of technology challenges drives the tenets of our business: reliability, expertise and trust, ensuring you have an IT partner for the long haul.Here at TeamLogic IT, our philosophy is simple - we work with you the way we'd want someone to work with us.Best practices drive decisions and action.Expansive capabilities serve a wealth of needs.Relationship flexibility enables work arrangements that accommodate different levels of service: fully-outsourced IT, supplemental IT or project-based.If you're ready to move your business forward, do it with The Color of Confidence®. TeamLogic IT.

Keywords: TeamLogicIT, Sterling , IT Help Desk / Support Technician- MSP, Other , Sterling, Virginia

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