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Customer Care Supervisor (Domestic Moves)

Company: JK Moving Services
Location: Sterling
Posted on: June 14, 2019

Job Description:

Customer Care Supervisor

Location: Sterling, Virginia

Description:

Assist in day to day responsibilities handling local, interstate, intrastate, storage and account relocation. Interacts with several service areas across the organization to ensure all relocation activities are performed in accordance with JK non-negotiable standards, as well as contractual and industry guidelines.

Qualifications:

* Associates Degree Required; Bachelors preferred

* Proven experience in customer service and escalation management

* 3-5 Years in customer service environment

* Excellent communication and administrative skills; including oral and writing skills

* Proficient or advanced knowledge of Microsoft Office Suite; knowledge of Microsoft CRM preferred

* Ability to work in a fast paced, multitasked and electronic environment

Responsibilities:

* Research customer inquiries, answer questions and educate employees and customers on company policy and industry standards.

* Provide comprehensive reporting on workload volumes, customer service scores and exception tracking to ensure standards are met.

* Employ best practices for escalation management and customer resolution.

* Maintain all customer records, assuring all data entry is timely and accurate.

* Review all service escalations and provide appropriate counseling and performance improvement plans.

* Train move coordinators across all division business lines to ensure a successful move and cover increased capacity during peak seasons.

About JK Moving Services

As the largest independent mover in North America, JK delivers superior relocation and logistics services to military service members, government agencies, large corporations, businesses and homeowners around the world .and the list goes on! JK actively seeks dedicated professionals ready to positively impact domestic and global communities.

JK Moving Services was recently honored as a top corporate citizen by the Washington Business Journal for its partnership with Loudoun Hunger Relief. The award was presented during the Journal s 2018 Corporate Philanthropy Awards ceremony held in November.

During 2018, the company established the JK Community Farm, a charitable effort designed to alleviate hunger by growing and harvesting crops and livestock and donating them to Loudoun Hunger Relief.

From charitable giving to competitive compensation to fun corporate events, JK invests in each employee s professional and personal growth. This level of commitment sets JK apart from other companies why not consider joining JK Moving Services today!

JK Benefits

In addition to great medical/dental/vision insurance, JK offers:

* Company-funded profit sharing and retirement programs

* Recruitment and customer referral bonuses

* Company-paid insurance protection programs for employees and their families

* Service award programs

* Safety & performance bonuses

* Tuition reimbursement

* Wellness and quality of life programs

* Discount programs with local and national suppliers

* Tax-deferred savings programs including flexible spending and health savings account

Equal Opportunity/Affirmative Action Employer.

Keywords: JK Moving Services, Sterling , Customer Care Supervisor (Domestic Moves), Other , Sterling, Virginia

Click here to apply!

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