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ITIL Specialist - NASA

Company: REI Systems
Location: Sterling
Posted on: June 9, 2019

Job Description:

OVERVIEW

REI Systems is looking for an ITIL Specialist/Lead with 10+ years of experience to join our team. In this role, you will lead and support the management, maintenance, and execution of ITIL across all five stages of the IT Service Life Cycle for a large Federal organization. This position will provide the opportunity to work with our government customer, NASA, in Washington, D.C.

RESPONSIBILITIES

* Assist in the management, maintenance, and execution of ITIL for services and support according to NASA s ITIL framework and handbook.

* Develop, create, maintain, and analyze data, services, lifecycles, processes , integration, and related activities to perform and to support the execution of ITIL

* Develop and deliver presentations and other related required documentation and artifacts in support of ITIL.

* Maintain, update, enhance, and manage the NASA ITIL framework, handbook, process documentation and related SOPs.

* Assist and contribute to the designs, solutions, architectures, standards, and related artifacts and processes required for sound ITIL Service Design

* Assist and contribute to the collection, identification, development, documentation, analysis, and management of requirements for new services

* Assist and provide support for the transition and implementation of new or enhanced solutions and the retirement of legacy or outdated services

* Develop transition plans, implementation plans, test plans, test results, test reports, and collective actions in support and execution of transition of new, changed, enhanced, and retired services

* Utilize the ITIL Service Transition lifecycle, functions, processes, related artifacts based on NASA s ITIL framework/handbook and the industry ITIL framework and best practices

* Support in the collection, analysis, and management service performance, quality, utilization, demand, capacity, and value of services in operation

* Review service targets against actual performance and deliver metrics

* Make recommendations on and implement improvements for services as well as address collective actions

Other similar professional duties maybe assigned as needed.

QUALIFICATIONS

* 10+ years of experience with ITIL, IT Service Management, and the IT Service Life Cycle

* Experience with managing and executing ITIL services for a large organization

* ITIL Certification

* Bachelor s degree in business and management, information systems, computer science, or another related field

* Master s degree is preferred

* US Citizenship Required: This position is on a US Government Contract and requires us to staff US Citizens only



About REI Systems

REI Systems is comprised of smart, creative, and dedicated teams who make an impact on their customers' missions by delivering innovative, progressive solutions. We are a 3-time Washington Post Top Workplace winner, placing on the 2018 list for providing our people with a stable and open-minded environment for growth and enjoyment. Some of our top benefits include flexible working hours so you can accommodate to your life schedule and a dedicated paid professional development program including potentially unlimited training hours and an onsite coach for professional and personal guidance. If you want to excel in a fast-paced work environment solving real-world challenges, apply to join today!



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. REI Systems is an E-Verify employer..

Keywords: REI Systems, Sterling , ITIL Specialist - NASA, Other , Sterling, Virginia

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