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Teller

Company: PNC Financial Services Group
Location: Sterling
Posted on: October 31, 2018

Job Description:

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Full Time Teller within PNC's Retail Branch organization, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills.This position will be based in Sterling, Virginia at the Sterling retail banking branch.Job ProfileDelivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.Applies product and procedural knowledge to solve customer's problems.Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner. Core CompetenciesManages Risk - Basic ExperienceAssesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.Customer Focus - Basic ExperienceKnowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions. Job Specific CompetenciesTech Savvy - Basic ExperienceAdvise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being.Problem Solving - Basic ExperienceKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.Effective Communications - Working ExperienceUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Accuracy and Attention to Detail - Working ExperienceUnderstanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.Managing Multiple Priorities - Basic ExperienceAbility to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.Matrix Management - Basic ExperienceAbility to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.Fraud Detection and Prevention - Basic ExperienceKnowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.Understanding Customer Needs - Basic ExperienceKnowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.Addressing Customer Needs - Basic ExperienceKnowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.Banking Products - Basic ExperienceKnowledge of and ability to provide products and services available through the retail banking branch. Required Education and ExperienceRoles at this level typically do not require a university / college degree or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.EEO StatementPNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law

Keywords: PNC Financial Services Group, Sterling , Teller, Other , Sterling, Virginia

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