IT Support Specialist
Company: Capital One
Location: Baltimore
Posted on: April 16, 2024
Job Description:
Center 1 (19052), United States of America, McLean, VirginiaIT
Support SpecialistCapital One is seeking a customer first
technology support associate for a large geographically dispersed
organization. Technical support will require excellent written and
verbal communication skills and will focus on troubleshooting
laptop (Windows & Mac) issues, mobile device support, password
resets, etc. Additional responsibilities may include:
- Provide technical support through remote access tools to
resolve internal end user issues and achieve first call
resolution
- -Monitor and respond quickly and effectively to tickets, calls,
chats, or in-person service requests
- Interact with end users via soft phone or chat modules to
resolve software and hardware issues -
- Utilize Service Now as the ticketing tool to track and escalate
tickets for end users
- Assist with onboarding of new Agents by training and allow
others to shadow
- Perform other tasks as needed and instructed by your
managerBasic Qualifications:
- High School Diploma, GED or equivalent certification
- At least 1 year of remote help desk support experiencePreferred
Qualifications:
- Associate's Degree in Computer Science, Information Systems,
and Engineering
- ITIL Certification
- Mac Integration Basics Certificate or at least 1 year of Mac
support experience
- Windows 10 Certificate or at least 1 years of Windows OS
support experience
- At least 2 years of remote help desk support experience -At
this time, Capital One will not sponsor a new applicant for
employment authorization for this position.Capital One offers a
comprehensive, competitive, and inclusive set of health, financial
and other benefits that support your total well-being. Learn more
at the -Capital One Careers website. Eligibility varies based on
full or part-time status, exempt or non-exempt status, and
management level.This role is expected to accept applications for a
minimum of 5 business days.No agencies please. Capital One is an
equal opportunity employer committed to diversity and inclusion in
the workplace. All qualified applicants will receive consideration
for employment without regard to sex (including pregnancy,
childbirth or related medical conditions), race, color, age,
national origin, religion, disability, genetic information, marital
status, sexual orientation, gender identity, gender reassignment,
citizenship, immigration status, protected veteran status, or any
other basis prohibited under applicable federal, state or local
law. Capital One promotes a drug-free workplace. Capital One will
consider for employment qualified applicants with a criminal
history in a manner consistent with the requirements of applicable
laws regarding criminal background inquiries, including, to the
extent applicable, Article 23-A of the New York Correction Law; San
Francisco, California Police Code Article 49, Sections ; New York
City's Fair Chance Act; Philadelphia's Fair Criminal Records
Screening Act; and other applicable federal, state, and local laws
and regulations regarding criminal background inquiries.If you have
visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation, please contact Capital One Recruiting at or via
email at . All information you provide will be kept confidential
and will be used only to the extent required to provide needed
reasonable accommodations.For technical support or questions about
Capital One's recruiting process, please send an email to Capital
One does not provide, endorse nor guarantee and is not liable for
third-party products, services, educational tools or other
information available through this site.Capital One Financial is
made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Sterling , IT Support Specialist, Other , Baltimore, Virginia
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