Sr. Customer Assistance Representative IAD

Company: Enterprise Holdings
Location: Sterling
Posted on: March 18, 2023

Job Description:

**Overview**

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .

Apart from religious observation, must be able to work one of the following schedules:

**Option 1:**

Sunday: 6am-3pm

Monday: 6am-3pm

Tuesday: 6am-3pm

Wednesday: OFF

Thursday: OFF

Friday: 6am-3pm

Saturday: 6am-3pm

This position is located at Dulles Airport.

Pay for this position is $19.00 / hour.

**Responsibilities**

+ Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

+ Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

+ Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

+ Meet and greet customers in a friendly and timely manner

+ Provide directions and general assistance

+ Assist to assess condition of rental upon return

+ Process returns, check-ins and exit kiosk transactions

+ Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

+ Understand and communicate rental terms and conditions, vehicle features and other services

+ May sell optional protection products, upgrades, fuel options and other additional equipment

+ Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

+ Clean vehicle interior and exterior by hand or by operating washing equipment when needed

+ Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

+ Perform miscellaneous and backup duties job-related duties as assigned

_Equal Opportunity Employer/Disability/Veterans_

**Qualifications**

+ Must be at least 18 years old

+ Some college preferred

+ Must have at least 2 years of college experience **OR** 2 years accumulated experience in sales, customer service, leadership or management in the last 6 years

+ Must have a valid US drivers license for a minimum of 1 year

+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

+ Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security.

_We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law._

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

Keywords: Enterprise Holdings, Sterling , Sr. Customer Assistance Representative IAD, Other , Sterling, Virginia