Help Desk Tech

Company: Mvix Inc
Location: Sterling
Posted on: March 17, 2023

Job Description:

Do you: like helping customers? enjoy turning a sob story into a win? enjoy providing Technical guidance and direction?enjoy testing and implementing functions of Information management systems?The Mvix Client Success Team has a job for you! We turn clients' days around by: Troubleshooting their hardware and software products, remotelyTraining clients on how to use our technology more effectivelyTesting our products to help improve them, and the client experienceIf the above interests you, apply to our growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 Companies.Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux.We offer flexible hours and are looking for both part-time and full-time associates. Typical hours are Monday-Friday between 8 AM - 5 PM. This Role is in-office and reports to our HQ in Sterling, VA. Visit our Success StoriesInterested? Apply hereRequirements:At least 1-3 years of customer-facing experience; preferably in a retail or technology-oriented environmentStrong customer service, project and time management skillsBe well spoken and able to assist clients over the phoneAbility to conduct webinar training sessions with the use of webcamInitiative and problem solving capabilitiesGood understanding of technologyExperience with hardware and softwareLikes troubleshooting Above all, have the desire to learnWhy is Mvix such an exciting place to work? Our clients range in size from small to Fortune 100We serve 11 industries - no day is the same! Partnerships with companies like LG, Sony, and BrightSign keep us learning and cutting edgeWe work as a team but promote the individual Company events on a frequent basis Can you take the monthly pool, air hockey, or trivia trophy? Benefits include:generous PTO, sick leave and holidayshealth and dental insuranceongoing certification opportunitiescompetitive 401k matchflexible hours (no weekend/overnight shifts)gym membership reimbursementcompany-funded professional developmentlife insuranceshort-term disability insuranceDid we mention a pet friendly environment? Schedule:8 Hour ShiftDay ShiftThis is an In office RoleIf you're interested in joining our team, please apply on our Careers Page, You can also Download the Mvix Interview Guide to start getting ready - we look forward to speaking with you soon!

Keywords: Mvix Inc, Sterling , Help Desk Tech, Other , Sterling, Virginia