Customer Care Associate
Company: Belfort Furniture
Location: Sterling
Posted on: March 16, 2023
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Job Description:
Job DescriptionJOB DESCRIPTION:This is a full time opportunity
in our Customer Care Call Center. The individual we are looking for
must have a strong background in providing outstanding customer
care and service solutions. The individual should be self-motivated
with good follow-up skills and the ability to multi-task.MAIN
REQUIREMENTS :- 1-3 years of practical customer service, clerical,
sales or other relevant experience preferably in a retail
environment. Prior Call Center experience is a plus.- Experience in
the furniture industry is highly preferred- This person must people
oriented and a team player with a positive attitude. This candidate
should be able to demonstrate their customer service capabilities
and the ability to be a creative and proactive problem solver.-
Proficiency in computers including retail systems and programs.-
Ability to communicate effectively via both telephone and
face-to-face contact is required. Customer contact, problem solving
skills, and the ability to diffuse situations while remaining
professional are essential to this position.- Ability to excel and
support customers and co-workers in a team environment while
functioning as a self-directed learner- Strong decision-making and
problem solving skills- Ability to work in dynamic and high energy
environment.- Ability to handle multiple responsibilities and
balance customer priorities.SUMMARY OF RESPONSIBILITIES :-
Effectively manage large amounts of incoming calls- Resolve product
or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the
best solution to solve the problem- Provide accurate, valid and
complete information by using the right methods/tools- Handle
highly escalated situations with grace and professionalism-
Maintain a balance between company policy and customer benefit in
decision making.- Handle issues in the best interest of the both
customer and company- Resolve customer issues with minimal
supervision.- Follow up with internal and external customers in a
timely fashion.- Maintain accurate records by utilizing all
available technology.BENEFITS:-Medical, dental and vision insurance
(Our health insurance plans start at just $29 per paycheck!)
-401(K) retirement program-Voluntary Life insurance-Voluntary short
and long-term disability insurance-Merchandise
discountSCHEDULE:Tuesday - Saturday 9:30am to 6:00pmHOURLY
RATE:$16.00 to $17.00 (based on industry experience)Tues - Sat
9:30am - 6:00pm40
Keywords: Belfort Furniture, Sterling , Customer Care Associate, Other , Sterling, Virginia
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