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Customer Care Associate

Company: Belfort Furniture
Location: Sterling
Posted on: March 16, 2023

Job Description:

Job DescriptionJOB DESCRIPTION:This is a full time opportunity in our Customer Care Call Center. The individual we are looking for must have a strong background in providing outstanding customer care and service solutions. The individual should be self-motivated with good follow-up skills and the ability to multi-task.MAIN REQUIREMENTS :- 1-3 years of practical customer service, clerical, sales or other relevant experience preferably in a retail environment. Prior Call Center experience is a plus.- Experience in the furniture industry is highly preferred- This person must people oriented and a team player with a positive attitude. This candidate should be able to demonstrate their customer service capabilities and the ability to be a creative and proactive problem solver.- Proficiency in computers including retail systems and programs.- Ability to communicate effectively via both telephone and face-to-face contact is required. Customer contact, problem solving skills, and the ability to diffuse situations while remaining professional are essential to this position.- Ability to excel and support customers and co-workers in a team environment while functioning as a self-directed learner- Strong decision-making and problem solving skills- Ability to work in dynamic and high energy environment.- Ability to handle multiple responsibilities and balance customer priorities.SUMMARY OF RESPONSIBILITIES :- Effectively manage large amounts of incoming calls- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem- Provide accurate, valid and complete information by using the right methods/tools- Handle highly escalated situations with grace and professionalism- Maintain a balance between company policy and customer benefit in decision making.- Handle issues in the best interest of the both customer and company- Resolve customer issues with minimal supervision.- Follow up with internal and external customers in a timely fashion.- Maintain accurate records by utilizing all available technology.BENEFITS:-Medical, dental and vision insurance (Our health insurance plans start at just $29 per paycheck!) -401(K) retirement program-Voluntary Life insurance-Voluntary short and long-term disability insurance-Merchandise discountSCHEDULE:Tuesday - Saturday 9:30am to 6:00pmHOURLY RATE:$16.00 to $17.00 (based on industry experience)Tues - Sat 9:30am - 6:00pm40

Keywords: Belfort Furniture, Sterling , Customer Care Associate, Other , Sterling, Virginia

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