Chevy Service Advisor
Company: Ted Britt Auto Group
Location: Sterling
Posted on: January 27, 2023
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Job Description:
Description:We Offer:Competitive PayOngoing professional
trainingExcellent benefits package
includingMedicalDentalVisionLife, Long Term Disability, Critical
Illness, Accident InsuranceLegal Shield401(k) and profit sharing
plan with employer matchPaid Holiday, Sick and Vacation
TimeSummaryAutomotive service advisors greet customers, listen to
their description of the problems or service needed, determine the
type of service required and prepare repair orders. If a vehicle
requires additional repairs not covered in the original order, they
estimate the additional cost and telephone the customer for
permission to do the work. They also advise customers on other
available services.Essential DutiesAdvises customers about
necessary service for routine maintenance.Helps identify a
mechanical problem by questioning the customer or doing a visual
inspection or road test.Confers with customers about inspection
results, recommend corrective procedures and prepare work order for
needed repairs.Prepares a repair order showing time, cost and labor
estimates for service.Writes a brief description of the customer's
concern on the repair order to help the technician locate the
problem.Explains the work performed and the repair order charges to
the customer.Handles customer complaints.Schedules service
appointments.Obtains customer and vehicle data prior to arrival
when possible.Greets customers in a timely, friendly manner and
obtains vehicle information.Test drives the vehicle with customer
as needed to confirm the problem or refer to test technician.Refers
to service history, inspects vehicle, and recommends additional
needed service.Advises customers on the care of their cars and the
value of maintaining their vehicles in accordance with
manufacturers' specifications.Provides a complete and accurate
written cost estimate for labor and parts.Establishes promised
time. Checks with dispatcher, if necessary.Obtains customer's
signature on repair order; provides customer with a
copy.Establishes customer's method of payment. Obtains credit
approval, if necessary.Notifies dispatcher of incoming work.Checks
on progress of repair throughout the day. Contacts customers
regarding any changes in the estimate or promised time, explains
cost and time requirements in detail, and gets proper authorization
before any additional repairs are performed.Reviews repair orders
to ensure that work is completed, and additional work and
authorization is noted. Closes repair order as appropriate.Keeps
service department forms, menus and pricing guides
up-to-date.Implements a quality control process to eliminate
comebacks.Maintains high customer satisfaction standards.Handles
telephone inquiries regarding appointments and work in
process.Maintains a professional appearance.Keeps work area
clean.Other tasks as assignedRequirements:To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Education and/or
ExperienceTwo to four years related experience and/or training; or
equivalent combination of education and experience.Language
SkillsAbility to read and interpret documents such as safety rules,
operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence. Ability to
speak effectively before groups of customers or employees of
organization.Mathematical SkillsAbility to add, subtract, multiply
and divide in all units of measure, using whole numbers, common
fractions and decimals.Reasoning AbilityAbility to apply common
sense understanding to carry out instructions furnished in written,
oral or diagram form.Certificates, Licenses,
RegistrationsAutomotive Service Excellence (ASE) Certifications a
plusManufacturer TrainingValid Driver's LicensePI202106464
Keywords: Ted Britt Auto Group, Sterling , Chevy Service Advisor, Other , Sterling, Virginia
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