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Sr. Customer Assistance Representative IAD

Company: Enterprise Holdings
Location: Sterling
Posted on: January 27, 2023

Job Description:

Overview:
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time. -As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, -please click here. -Apart from religious observation, must be able to work one of the following schedules: -Option 1:Sunday: 3pm-12amMonday: 3pm-12amTuesday: OFFWednesday: OFFThursday: 3pm-12amFriday: 3pm-12amSaturday: 3pm-12am -Option 2:Sunday: OFFMonday: OFFTuesday: 8am-6pmWednesday: 8am-6pmThursday: 8am-6pmFriday: 8am-6pmSaturday: 8am-6pm -Option 3:Sunday: OFFMonday: 3pm-12amTuesday: 3pm-12amWednesday: 3pm-12amThursday: 3pm-12amFriday: 3pm-12amSaturday: OFF -Option 4:Sunday: 6am-3pmMonday: OFFTuesday: OFFWednesday: 6am-3pmThursday: 6am-3pmFriday: 6am-3pmSaturday: 6am-3pm -This position is located -at Dulles Airport. -Pay for this position is $19.00 / hour.

Responsibilities:
Take -incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for -callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other services -May sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance -Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans -

Qualifications:
Must be at least 18 years oldSome college preferredMust have at least 2 years of college experience OR 2 years accumulated experience in sales, customer service, leadership or management in the last 6 yearsMust have a valid US drivers license for a minimum of 1 yearMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - -Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security.We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Keywords: Enterprise Holdings, Sterling , Sr. Customer Assistance Representative IAD, Other , Sterling, Virginia

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