Patient Access Associate 1
Company: Inova
Location: Sterling
Posted on: January 22, 2023
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Job Description:
As a Patient Access Associate 1, you will demonstrate
accountability, accuracy and effective communication skills
relative to departmental goals. To help achieve our mission, your
use of financial counseling and insurance verification skillsets
will be essential. Identifying and communicating payer
authorizations and referral requirements is required. Determining
patient financial responsibility and notifying patients and/or
guardians, when necessary, is of vital importance.Job
Responsibilities Works independently to complete assignments
without close supervision. Improves inefficiencies and minimizes
repetitive errors by changing/improving workflow processes. Uses a
logical process to identify the cause of problems and develop
appropriate solutions. Selects an appropriate method of
communication for audiences and adjusts communication style when
needed. Explains insurance benefits and patient liability by using
appropriate communication methods/styles. Applies knowledge of
online payer verification systems to obtain and validate insurance
information on a timely and accurate basis. Coordinates with other
departments to assist or transport patients/visitors requiring
special attention/support. Interviews patients to secure and
document required medical, financial, demographic and insurance
information. Educates and assists patients with the
completion/submission of applications for alternative sources of
payment for healthcare services including medical assistance
programs, loans and grants. Reports safety hazards/violations and
takes appropriate action to protect the environment and guests
until help arrives - if necessary. Communicates scheduling changes
to patients, staff, physicians and patient representatives in a
timely and professional manner. Additional Requirements
Keywords: Inova, Sterling , Patient Access Associate 1, Other , Sterling, Virginia
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