Help Desk Associate

Company: Kamis
Location: Sterling
Posted on: January 14, 2023

Job Description:

Kamis is searching for a Help Desk Associate for a contract position in Dulles, VA.
Note: This position is 100% onsite in Dulles.
Responsibilities:

• Provide phone and on-site technical support to all computer users in the Dulles Branch office and field employees working in the local market.
• First line of technical support for all Help Desk calls.
• Track and enter all Computer Service Requests.
• Track and enter all Computer User Change Requests.
• Update the status of all Computer Service Requests and Computer User Change Requests.
• Track, manage, and update IT Inventory system
• Order supplies and equipment as directed.
• Support the company Intranet site.
• Assist with custom database projects.
• Install or change hardware and equipment as needed.
• User account creation, modification, and termination.
• Performs and /or oversees software and application installation and upgrades.
• Active Directory maintenance.
  Requirements:
  
  • 1+ years of Help Desk Experience in a professional environment. 2-3+ years preferred.
  • Demonstrated ability to communicate clearly and effectively with peers, management, members, contractors, and vendors.
  • Proficiency in the Microsoft OS environment including M365/O365 and Active Directory
  • Experience imaging software using SCCM
  • Understanding of Networking, Network Devices, TCP/IP, DNS, DHCP, etc
  • Ability to lift 50lbs

Keywords: Kamis, Sterling , Help Desk Associate, Other , Sterling, Virginia