Help Desk Associate
Company: Kamis
Location: Sterling
Posted on: January 14, 2023
Job Description:
Kamis is searching for a Help Desk Associate for a contract
position in Dulles, VA.
Note: This position is 100% onsite in Dulles.
Responsibilities:
- Provide phone and on-site technical support to all computer
users in the Dulles Branch office and field employees working in
the local market.
- First line of technical support for all Help Desk calls.
- Track and enter all Computer Service Requests.
- Track and enter all Computer User Change Requests.
- Update the status of all Computer Service Requests and Computer
User Change Requests.
- Track, manage, and update IT Inventory system
- Order supplies and equipment as directed.
- Support the company Intranet site.
- Assist with custom database projects.
- Install or change hardware and equipment as needed.
- User account creation, modification, and termination.
- Performs and /or oversees software and application installation
and upgrades.
- Active Directory maintenance.
Requirements:
- 1+ years of Help Desk Experience in a professional environment.
2-3+ years preferred.
- Demonstrated ability to communicate clearly and effectively
with peers, management, members, contractors, and vendors.
- Proficiency in the Microsoft OS environment including M365/O365
and Active Directory
- Experience imaging software using SCCM
- Understanding of Networking, Network Devices, TCP/IP, DNS,
DHCP, etc
- Ability to lift 50lbs
Keywords: Kamis, Sterling , Help Desk Associate, Other , Sterling, Virginia
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