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Bilingual Dental Administrative Assistant

Company: Aston Carter
Location: Sterling
Posted on: September 21, 2022

Job Description:

Description:Seeking a BILINGUAL DENTAL TECHNICIAN/ASSISTANT in our Herdon V.A, office. This individual is responsible for effectively, efficiently, and promptly resolving clinical and technical issues relating to intraoral scanner hardware, computer systems and software. You must be proactive, service-oriented, willing to accept responsibility, able to work with demanding deadlines, flexible, decisive and possess excellent team working skills. You must be able to maintain professional composure under stressful situations.Responsibilities:--- Respond to our customer via the various contact channels (emails, telephone).--- Provide end user support on all levels. From laptop, network, and software support--- Provide Support to Heron Inter oral Scanner users. Support to Doctors and Dental Techs--- Become proficient with the Heron Intraoral Scanner and Heron Clinic software--- Ticket writing in our ticketing tool.--- Transfer and follow-up of tickets to our research & development platform.--- Write articles in our knowledge base.--- Prepare / test user workstations for our end customers.--- Prepare / test intraoral scanners for our end customers.--- Work on different time slots to cover the different part of the US.--- Prepare the package and shipping label.--- Receive RMA from our customers and do the analysis with R&D.Skills:dental technician, dental equipment, spanishAdditional Skills & Qualifications:Required Education and Experience:--- Fluent in Spanish and English.--- Qualified Dental Technician with -experience -in CAD/CAM--- Experience in supporting customers either for a lab or with a dental supply company--- Knowledge of IT can computer systems is a plus--- Demonstration of strong organizational and follow through skills--- Experience working in a team environment with multiple stakeholders and decision-makers at all levels in the organization--- Effective and structured written and verbal communication skillExperience Level:Expert Level

About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Sterling , Bilingual Dental Administrative Assistant, Other , Sterling, Virginia

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