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Automotive Service Advisor

Company: Caseys Automotive
Location: Sterling
Posted on: September 17, 2022

Job Description:

Are you ready for the best automotive service advisor job of your life? Do you like weekends off, paid holidays, Friday lunches, camping trips, and bowling parties? How about Top Golf team-building outings?Needless to say, we work hard and play hard.Caseys Automotive is a family-owned and operated independent repair shop that services all make and models of vehicles. We currently have 2 locations in Chantilly, and Sterling, with our 3rd location opening this fall in Great Falls.We are looking for a great service advisor to act as the communication link between the technician, vehicle, and customer. We believe in educating our customers, not selling them. The service advisor at Casey's coordinates appointments, sources parts, distributes work to technicians and advises customers on what maintenance and repairs are relevant.Casey's Automotive has grown drastically over the years by following four pillars of success: excellent customer service, cultivating customer relationships, supporting our team, and putting honesty and integrity at the forefront of our business.Automotive service can be a tough industry. But, our employees tend to stay for years, and if you join our family, you'll quickly see and understand why they stay.While we pride ourselves on taking care of our customers, taking care of our team is what matters the most.Job Responsibilities include the following: Provide the highest level of customer service Greet customers in a friendly and professional manner Set appointments over the phone, in person, and through our email system Make sure the waiting area is clean and inviting Clearly document vehicle symptoms to assist technicians in correctly diagnosing customers' concern Work with technicians to provide an accurate estimate for repairs Review digital inspection report, make corrections, and present to the customer Call the customer and discuss digital inspection and estimate for repairs Upon approval from the customer, set reasonable expectations for a timely repair Order parts to perform repairs Meet with the technician to set expectations for repair completion Provide customers with updates throughout the repair process Greet and bill out the customer at the time of pick-up, answering any questions about repairs performedCheck out the below link for more information about our shops!

Job Type: Full-timePay: $50,000.00 - $80,000.00 per yearBenefits: 401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Vision insuranceSchedule: 8 hour shift Monday to FridaySupplemental pay types: Bonus pay Commission pay Signing bonusCOVID-19 considerations:COVID sucks, we are trying to keep our people safe. Free tests, and paid time off are the only way to handle it.Experience: Customer service: 1 year (Preferred)Work Location: One location

Keywords: Caseys Automotive, Sterling , Automotive Service Advisor, Other , Sterling, Virginia

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