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Help Desk

Company: Strategic Building Solutions
Location: Sterling
Posted on: August 2, 2022

Job Description:

Overview

Colliers Engineering & Design is seeking an IT Technician to join our Help Desk team to provide internal support and technical assistance to end users on a variety of issues. A candidate should be able to accurately and efficiently troubleshoot problems and advise of the appropriate action. Perform computer maintenance, upgrades and new installations and support desktop, laptop and peripheral devices.

Qualifications

* Degree in a related field plus 1-3 years of related experience. Ability to communicate technical information to non-technical personnel. Ability to install, configure and maintain personal computers, networks, hardware & software. Familiarity with Windows operating systems. Familiarity with handheld devices. Excellent verbal and written communication skills. Frequently required to sit, stand, bend, reach, talk, hear and lift or move up to 50lbs. Must be able to see color and distinguish letters, number & symbols. Skill in organizing resources and establishing priorities. Basic programming/scripting is a plus. Ability to work occasional nights and weekends. Must be able to travel.

Responsibilities

* Respond to requests for technical assistance relating to computer systems, software and hardware. Diagnose and resolve technical hardware and software issues. Setup, migrate and support desktops, laptops and mobile devices. Follow standard help desk procedures. Identify and escalate situations requiring urgent attention. Track and route problems and requests and document resolutions in a ticketing system. Travel to other offices as needed.

What We Offer

At Colliers Engineering & Design, our people are our most important resource. That's why we are committed to providing all our employees with a safe, comfortable work environment, potential for career advancement, and the ability to impact society through their projects as well as Company sponsored activities.

This dedication begins with supporting a work life balance through a generous compensation package that includes: company paid medical, dental, and vision coverage; paid pregnancy disability leave; short- and long-term disability insurance; life insurance; a company-matched 401(k)/Roth; paid time off that includes parental and military leave; employee referral and professional license bonuses and a straight time policy that compensates exempt employees for billable hours worked in excess of 40 billable hours within a work week.

We have also created an internal culture that provides the resources and technology needed to encourage personal and professional growth opportunities through reimbursement for education; a free in-house resource for hundreds of educational and self-enrichment courses; mentorship program; wellness program; Women's Organization and ongoing philanthropic opportunities.

Apply today to learn how you can join our team of professionals, so we can help you Accelerate Your Success!

Keywords: Strategic Building Solutions, Sterling , Help Desk, Other , Sterling, Virginia

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