UX Researcher

Company: ATPCO
Location: Sterling
Posted on: May 14, 2022

Job Description:

Job Description As a UX Researcher, you will work within a development team and collaborate with other designers across the Product Division to help ATPCObuild and create simple solutions for the airline industry. The Product division is a collection of subject matter experts, engineers, product designers, and other leaders who build and improve the data infrastructure that powers flight shopping. You Will: Lead end-to-end generative and evaluative research studies across ATPCO's product portfolio Establish best practices and standardize methodologies, tools, and templates for research deliverables while also identifying opportunities to improve research workflows Work in an iterative design process and a lean or agile development process Continuously gather knowledge about user needs through various channels and analyze existing data and product designs to identify research opportunities Partner with product managers and analysts to refine study goals into a concise testable hypothesis and prescribe the appropriate methodologies to collect data via a formal study plan Conduct remote moderated and unmoderated sessions and facilitate focus groups or customer/user feedback sessions Interpret data from analytics, A/B testing, or multivariate testing Synthesize quantitative and qualitative data sources into actionable recommendations and present findings and recommendations to cross-functional partners, key stakeholders, and leadership Create deliverables in the form of engaging reports, journey maps, or other artifacts as needed Partner with marketing and commercial teams to recruit and maintain a panel of participants and ensure that the participant experience is highly rated and on-brand The Ideal Candidate: Prior work experience in UX research for B2B SaaS digital products and services Expert in conducting primary and secondary user research and a deep understanding of contemporary methodologies and best practices Strong analytical and synthesis skills with a proven ability to turn research results into product insights Ability to create compelling presentations and confidently convey insights through storytelling Eagerness to share ideas and opinions on roadmap planning that helps deliver meaningful impact Strong design thinking mindset and an understanding of interaction design for complex systems High level of empathy and ability to relate to users from various perspectives Bachelor's degree in Human-Computer Interaction, Human Factors, Psychology, Anthropology, or related field (or equivalent work experience in a related field)

Keywords: ATPCO, Sterling , UX Researcher, Other , Sterling, Virginia