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Room Attendant - Best Western Dulles

Company: B. F. Saul Company Hospitality Group
Location: Sterling
Posted on: May 13, 2022

Job Description:

B. F. Saul Company Hospitality Group is the hospitality subsidiary of the largest, private real estate and banking concern located in the Washington, D.C. area. Utilizing time proven investment principles, quality operations, focused management, and a true commitment to our team members, the organization has built a positive history of success that spans over 125+ years.

The Hospitality Group operates a portfolio of business class hotels that are branded under agreements with Intercontinental Hotel Groups, Marriott International, Leading Hotels of the World, Best Western Hotels & Resorts and Hilton Hotels & Resorts. The properties are fully owned by the B. F. Saul Organization, and we employ a team of nearly 1,400 enthusiastic hospitality professionals!

This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations. Follows Best Western's high standards of quality to ensure guest satisfaction.
Responsibilities:


- Cleanliness: Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.
- Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows Best Western's guest service recovery program.
- Safety/Risk Management: Ensures a clean and safe work area in compliance with Best Western's, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all Best Western's procedures for guest/team member's incidents. Knowledgeable of hotel emergency procedures.
- Self Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Best Western's attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies. Required Skills and Experience:

- High school diploma or GED preferred.
- Housekeeping/laundry experience preferred. Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment.
- Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift.
- Significant bending required. EEO AA M/F/Vet/Disabled
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

PI176020561

Keywords: B. F. Saul Company Hospitality Group, Sterling , Room Attendant - Best Western Dulles, Other , Sterling, Virginia

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