Full Time Branch Ambassador Alexandria & Springfield Virginia Areas
Company: Capital One
Posted on: January 13, 2022
Alexandria VA-Beacon Mall (12785), United States of America,
Alexandria, VirginiaFull Time Branch Ambassador Alexandria &
Springfield Virginia AreasThe Reimagined Branch Experience:Welcome
to a new idea in banking. Here at Capital One, we're redefining how
people bank. You see, we believe banking should fit our customers'
everyday lives-not the other way around.As a Branch Ambassador,
you'll have the opportunity to use your love of working with people
and sharing product knowledge to play a vital role in our
customers' banking experience. You'll also perform a wide variety
of transactions including check cashing, deposits, transfers and
withdrawals while monitoring fraud mitigation and adhering to
established operational policies and procedures. Equally important
is the ability to resolve customer inquiries quickly and
efficiently, delivering an extraordinary customer experience. Our
rapidly changing tech and financial environment requires
Ambassadors who are adaptable and have a growth mindset, in
addition to being customer experience-obsessed. Our Branch team
exists to enhance the financial lives of people in the communities
we serve. We're not just looking to fill open positions-we seek
outgoing, passionate people who really want to be a part of this
whole reimagined banking experience.Here's what we're looking for
- You're friendly and engaging and can connect with customers.
Yep, you're a people person-whether you're helping folks with
technology challenges, having casual conversation, or simply
showing off some of the cool services and products we offer.
- You will be able to reduce customer financial anxiety by
helping to determine both personal and business financial needs.
You'll get to pull in experts that can help guide your customers to
their financial destination.
- You're aware of the importance of being compliant when working
at a bank. You'll ensure all, audit and security policies and
procedures are followed in accordance with Bank policy and Federal
- You'll support customers in all areas of the branch, from the
cash handling and service needs, to rotating throughout the branch
based on the customer needs.
- The overall retail customer experience is improved with fewer
handoffs; every Ambassador is equally "the expert".
- You're naturally curious and like to learn. We'll teach you
what Capital One has to offer our customers in products, services
and experiences to help guide them in the right direction toward
their financial goals.
- You're digitally savvy. You'll showcase what's possible in our
physical space and how to easily navigate our mobile and online
experience, using the branch's laptops and iPads. Take an active
role in educating customers on other banking channels as well as
other products and services.
- Are you a team player? If so, you will have the opportunity to
work with an energized team of banking professionals and help
inspire your teammates as they inspire you.
- You'll research and answer customer inquiries with the intent
of enhancing customer retention and engagement by leverage various
tools and channels to recommend appropriate solutions.
- You'll be able to travel between branches in assigned local
area and support the market that you are assigned.If you're nodding
along and like what you're reading, let's talk.Basic
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales or Customer Service experience
- At least 6 months of cash handling experience
- Associate's degree
- 2+ years of Retail, Sales, or Banking ExperienceAt this time,
Capital One will not sponsor a new applicant for employment
authorization for this position.No agencies please. Capital One is
an Equal Opportunity Employer committed to diversity and inclusion
in the workplace. All qualified applicants will receive
consideration for employment without regard to sex, race, color,
age, national origin, religion, physical and mental disability,
genetic information, marital status, sexual orientation, gender
identity/assignment, citizenship, pregnancy or maternity, protected
veteran status, or any other status prohibited by applicable
national, federal, state or local law. Capital One promotes a
drug-free workplace. Capital One will consider for employment
qualified applicants with a criminal history in a manner consistent
with the requirements of applicable laws regarding criminal
background inquiries, including, to the extent applicable, Article
23-A of the New York Correction Law; San Francisco, California
Police Code Article 49, Sections 4901-4920; New York City's Fair
Chance Act; Philadelphia's Fair Criminal Records Screening Act; and
other applicable federal, state, and local laws and regulations
regarding criminal background inquiries.If you have visited our
website in search of information on employment opportunities or to
apply for a position, and you require an accommodation, please
contact Capital One Recruiting at 1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations.For technical
support or questions about Capital One's recruiting process, please
send an email to Careers@capitalone.comCapital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site.Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
Keywords: Capital One, Sterling , Full Time Branch Ambassador Alexandria & Springfield Virginia Areas, Other , Sterling, Virginia
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