Support and Tools - Senior Operations Engineer
Company: Fannie Mae
Location: Sterling
Posted on: October 15, 2021
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Job Description:
Company Description Job Description Minimum Required Experiences Qualifications THE EXPERIENCE YOU BRING TO THE TEAM Experience in Disaster Recovery Skilled in Excel The future is what you make it to be. Discover compelling
opportunities at careers.fanniemae.com. Additional Information The future is what you make it to be. Discover compelling
opportunities at careers.fanniemae.com.
TECH
At Fannie Mae, futures are made. The inspiring work we do makes an
affordable home a reality and a difference in the lives of
Americans. Every day offers compelling opportunities to modernize
the nations housing finance system while being part of an inclusive
team using new, emerging technologies. Here, you will help lead our
industry forward, enhance your technical expertise, and make your
career.
Desired Experiences
THE IMPACT YOU WILL MAKE
The Support and Tools - Operations Engineering - Senior Associate
role will offer you the flexibility to make each day your own,
while working alongside people who care so that you can deliver on
the following responsibilities:
As a valued colleague on our team, you will identify moderately
complex operational issues by observing and studying system
functioning and performance results, investigate complaints and
suggestions, as well as interview process supervisors and
operators, and complete troubleshooting procedures.
The group of skills related to Governance and Compliance including
creating policies, evaluating compliance, conducting internal
investigations, developing data governance, etc.
Ability to frame ideas as systems and analyzing the inputs,
outputs, and process
The group of skills related to Product Testing including testing
and evaluating software, usability testing, UAT, and using relevant
product testing technology
The group of skills related to Risk Assessment and Management
including evaluating and designing controls, conducting impact
assessments, identifying control gaps, remediating risk, etc.
Working with people with different functional expertise
respectfully and cooperatively to work toward a common goal
Skilled in documentation and database reporting for the purposes of
analysis, data discovery, and decision-making with the use of
relevant software such as Crystal Reports, Excel, or SSRS
The group of skills related to Influencing including negotiating,
persuading others, facilitating meetings, and resolving
conflict
Expertise in service management concepts for networks and related
standards such as ITIL practices or SDLC
Skilled in recovering failed systems and/or servers, including
recovery software, failover clusters, and replication
Ability to transform business processes using BPA, RPA, or other
technology-enabled automation
Adept at managing project plans, resources, and people to ensure
successful project completion
The group of skills related to Relationship Management including
managing and engaging stakeholders, customers, and vendors,
building relationship networks, contracting, etc.
Experience in the process of analyzing data to identify trends or
relationships to inform conclusions about the data
Determining causes of operating errors and taking corrective
action
The group of skills related to Programming including coding,
debugging, and using relevant programming languages
The group of skills related to Security including designing and
evaluating security systems, identifying security threats, securing
computers, assessing vulnerability, etc.
Skilled in cloud technologies and cloud computing
The group of skills related to Communication including
communicating in writing or verbally, copywriting, planning and
distributing communication, etc.
The group of skills related to Operational Excellence including
improving and overseeing operations
The group of skills related to Business Resilience including
managing crisis events, assessing business impact, and planning and
managing business continuity
Experience helping an organization to plan and manage change in
effort to meet strategic objectives
The group of skills related to Equipment Management including
maintaining, installing, and repairing equipment, managing work
orders, and working with computer hardware
Experience using PlanIt for scheduling
Experience using Amazon Web Services (AWS) offerings, development,
and networking platforms
Skilled in using PuTTY or other emulators
Skilled in SQL
Skilled in ServiceNow to manage digital workflows
Experience using Dynatrace (desired not required)
Experience using ExtraHop (desired not required)
Experience using JIRA (desired not required)
Skilled in using Linux (Mid to Senior)
Skilled in Splunk ITSI
Experience using XML
Experience using Moogsoft for ITOps and DevOps (desired not
required)
Experience using SharePoint
Skilled in using UNIX
Experience using VMWare
Fannie Mae is an Equal Opportunity Employer, which means we are
committed to fostering a diverse and inclusive workplace. All
qualified applicants will receive consideration for employment
without regard to race, religion, national origin, gender, gender
identity, sexual orientation, personal appearance, protected
veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an
accommodation in the application process, email us at
careers_mailbox@fanniemae.com.
Fannie Mae is an Equal Opportunity Employer, which means we are
committed to fostering a diverse and inclusive workplace. All
qualified applicants will receive consideration for employment
without regard to race, religion, national origin, gender, gender
identity, sexual orientation, personal appearance, protected
veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an
accommodation in the application process, email us at
careers_mailbox@fanniemae.com.
Keywords: Fannie Mae, Sterling , Support and Tools - Senior Operations Engineer, Other , Sterling, Virginia
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