Support and Tools - Incident Management - Associate-113242
Company: Fannie Mae
Location: Sterling
Posted on: September 16, 2021
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Job Description:
Company Description At Fannie Mae, futures are made. The inspiring work we do makes
an affordable home a reality and a difference in the lives of
Americans. Every day offers compelling opportunities to modernize
the nation's housing finance system while being part of an
inclusive team using new, emerging technologies. Here, you will
help lead our industry forward, enhance your technical expertise,
and make your career. Job Description As a valued colleague on our team, you will determine incident
response plans, policies, and procedures for Fannie Mae with
direction from management, as well as coordinate with stakeholders
in preparation for, and response to, incidents. Qualifications THE EXPERIENCE YOU BRING TO THE TEAM Skills Basic knowledge of IT Incident Management Basic end user triage experience 2 years of experience handling incidents and issues in a 24/7
production environment 2 years of working experience or knowledge with different IT
infrastructure components such as Unix/Linux servers, Wintel
servers, network and other infrastructure components. Hands on experience with Service-Now or other ticketing
tools Experience using Outlook, Excel, SharePoint and collaboration
tools such as Cisco Jabber and MS Teams Experience and confidence working with all levels of management;
excellent written and verbal skills Ability to multitask during concurrent events. Strong relationship management skills and aptitude to multi-task
and work well in a high stress environment, both within teams and
independently Tools Additional Information
THE IMPACT YOU WILL MAKE
The Support and Tools - Incident Management - Associate role will
offer you the flexibility to make each day your own, while working
alongside people who care so that you can deliver on the following
responsibilities:
Desired Experiences
Experience in using and maintaining password management software
such as Duo, IAG NuID, and/or Ping Identity
Skilled in cloud technologies and cloud computing
Experience in the process of analyzing data to identify trends or
relationships to inform conclusions about the data
Skilled in documentation and database reporting for the purposes of
analysis, data discovery, and decision-making with the use of
relevant software such as Crystal Reports, Excel, or SSRS
Expertise in service management concepts for networks and related
standards such as ITIL practices or SDLC
Determining causes of operating errors and taking corrective
action
The group of skills related to Operational Excellence including
improving and overseeing operations
The group of skills related to Communication including
communicating in writing or verbally, copywriting, planning and
distributing communication, etc.
Working with people with different functional expertise
respectfully and cooperatively to work toward a common goal.
Skilled in Excel
Experience using VMWare
Experience using JIRA
Skilled in Amazon Web Services (AWS) offerings, development, and
networking platforms
Skilled in ServiceNow to manage digital workflows
Skilled in SQL
Skilled in VPN software and encrypting data
The future is what you make it to be. Discover compelling
opportunities at Fanniemae.com/careers.
Fannie Mae is an Equal Opportunity Employer, which means we are
committed to fostering a diverse and inclusive workplace. All
qualified applicants will receive consideration for employment
without regard to race, religion, national origin, gender, gender
identity, sexual orientation, personal appearance, protected
veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an
accommodation in the application process, email us at
careers_mailbox@fanniemae.com.
Keywords: Fannie Mae, Sterling , Support and Tools - Incident Management - Associate-113242, Other , Sterling, Virginia
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