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MyChart Helpdesk Support

Company: Apex Systems
Location: Sterling
Posted on: June 12, 2021

Job Description:

Apex Systems has an immediate, remote, opportunity in healthcare providing Tier 1 helpdesk support for our client in Sterling, VA.

  • Fully remote- ideally in DC metro area
  • Call Center experience/Tier 1 experience
  • EMR, specifically MyChart experience is a must
  • Professional, reliable, good communication
  • M-F schedule 8-5

Job Summary

Provides clerical support services in all areas of expertise and knowledge. Assists one or more groups of physicians, advanced clinical practitioners, providers, clinical, and non-clinical team members. Ensures competent and accurate appointment scheduling while maintaining the efficient flow of all incoming and outbound calls. Provides appropriate screening, handling and routing of incoming phone calls and ensures patient messages are taken appropriately with pertinent information. Initiates outbound calls per established work queues, lists and assignments.

Essential Functions

  • Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
  • Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient.
  • Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed. Cancels and reschedules appointments as needed.
  • Takes requests for refills, labs and test results, if required. Assists with patient message call backs and prescription refill questions.
  • Organizes, expedites and follows-up on any paperwork related to patient care.
  • Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned.
  • Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

Keywords: Apex Systems, Sterling , MyChart Helpdesk Support, Other , Sterling, Virginia

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