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Head of Product

Company: DHL
Location: Sterling
Posted on: June 9, 2021

Job Description:

At DHL people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

DHL Global Forwarding is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

DHL Same Day is a 24x7x365 expedited transportation company which is part of DHL Global Forwarding. Temperature Management Solutions is the support center for DGF temperature-controlled pharma shipments globally. Our combined team provides an array of specialized products and services to meet our customer's most unique needs.

Overall Role Purpose

Key Responsibilities

  • Responsible for meeting all RFP deadlines, compiling pricing , contribute to RFI details and completion
  • Supports Sales in interaction with key customers
  • Drives implementation of SD strategy globally (translates requirements, implements, ensures realization of strategy and monitors)
  • Ensure the development and implementation of prices for various air freight customers and products including perishables, pharmaceutical, aviation, etc.
  • Direct the development and maintenance of databases with specific information to enable quick responses to specific network queries
  • Ensure the preparation of carrier reports and performance reviews
  • Directs and controls activities performed to effectively manage end-to-end capacity

(procure capacity, plan and control network)

  • Performs negotiation of key contracts with carriers
  • Ensures optimization of network procurement and implementation of all consolidation opportunities
  • Sets, communicates and follows KPIs to ensure constant improvement of capacity management
  • Creates, develops and maintains good relationships with service providers, while facilitating negotiations of best rates at country level
  • Escalates carrier performance issues when required
  • Directs and controls all pricing activities required at global level
  • Supervises identification and implementation of new products within country
  • Ensures efficient communication and information exchanges with Sales
  • Provides input on solution design and service elements
  • Ensures efficient communication and information exchanges with regional/global AFR management
  • Sets and monitors objectives in terms of profitability maximization and volume growth (e.g. on ITM lanes)

Role Requirements

  • Bachelor's Degree & 5+ years of related experience
  • Extensive knowledge of forwarding business
  • Proven track record in people management role (leadership, motivation and people skills)
  • Demonstrates strong communication capabilities
  • Easily capable of making well informed decisions

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, sex, color, religion, sex, national origin, disability, veteran status and other protected characteristics.

Please note a resume is required to apply for all DHL positions. If you do not have one readily available, please visit to create the necessary documentation. This program will work on both Windows and Mac operating systems.

Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

Keywords: DHL, Sterling , Head of Product, Other , Sterling, Virginia

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