Service Delivery Manager

Company: Mantech International Corporation
Location: Sterling
Posted on: June 6, 2021

Job Description:

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

ManTech is seeking a motivated, career and customer-oriented Service Delivery Manager to provide unparalleled support for the Information Systems Division (TC) within the Drug Enforcement Administration (DEA) in Sterling, VA.

Responsibilities include, but are not limited to:

• Act as the liaison between the business and technical teams for technology services provided
• Communicate and develop good relationships with the business, customers, and technical teams.
• Ensure infrastructure and deployed in environments meet standards, maintained, monitored and available
• Plan and organize IT operations activities and manage resources across teams.
• Have clear understanding of contracts and accountable for any associated operations components of contractual engagements.
• Provide expert problem management support to high-profile issues, engaging in root cause analysis and ensuring corrective action plans are followed through.
• Ensure changes to systems are risk assessed and implemented in a controlled manner.
• Service monitoring and reporting. Develop weekly and monthly reports, monitor trends and proactively address negative trends.

Required Qualifications:

• 4+ years of relevant experience or BS/BA degree OR 4 years of additional experience in lieu of degree

Clearance Requirements:

• Active Secret Clearance

Physical Requirements:

• Stationary work at an office desk setting 50% of time
• Traversing to accomplish tasks by moving from one work site to another or between different floors in a building
• Communicating with others to exchange information
• Ability to perceive and assess employee productivity

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.

Keywords: Mantech International Corporation, Sterling , Service Delivery Manager, Other , Sterling, Virginia