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On Site Export Customer Service

Company: Expeditors
Location: Sterling
Posted on: June 6, 2021

Job Description:

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Scope:Service the customer by efficiently arranging the transportation and logistics of their international shipments. This will be completed in the Customer's SAP System.Major Duties and Responsibilities: Facilitate exports in accordance with US regulations, perform screening, and file AES via AESDirect.gov when required.Follow up with Forwarders for timely collection. Shipments that have not been collected within 48 hours need to be escalated for resolution within the Customer Service team.Maintain and update electronic records in SAP system (attaching correspondence, AWBs and other pertinent information on SAP).Promote team work and effective communication between appointed Forwarders and AOG team, ensuring smooth and efficient package collection.Effective interpersonal skills- including proven abilities to listen, comprehend, and to communicate clearly and concisely both verbally and in writing. Strong organizational and prioritization skills are critical.Proficient computer skills- solid data entry with high accuracy rate, email, internet, Excel, Word, PowerPoint. Desire for a career in supply chain/logistics.All your information will be kept confidential according to EEO guidelines.

Keywords: Expeditors, Sterling , On Site Export Customer Service, Other , Sterling, Virginia

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