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Service Desk Senior

Company: Mantech International Corporation
Location: Sterling
Posted on: June 6, 2021

Job Description:

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

ManTech is seeking a motivated, career and customer-oriented Service Desk Senior to provide unparalleled support for the Information Systems Division (TC) within the Drug Enforcement Administration (DEA) in Sterling, VA.

Responsibilities include, but are not limited to:

* Monitor and answer service desk calls and emails to assist customers requiring technical support

* Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership

* Add detailed work notes to all assigned tickets until resolved or escalated to another team

* Provide status updates when requested

* Move, setup, and/or install IT hardware for customers

* Troubleshoot and repair/resolve various issues/requests for peripheral devices

* Install, troubleshoot, and resolve software issues/requests

* Provide desk-side end user support when necessary

* Update and document inventory changes when necessary

* Complete other duties as assigned

Required Qualifications:

* 4+ years of relevant experience

* BS/BA degree OR 4 years of additional experience in lieu of degree

* IAT Level I certification

* ITIL Foundations

Clearance Requirements:

* Active Secret Clearance

Physical Requirements:

* Stationary work at an office desk setting 50% of time

* Traversing to accomplish tasks by moving from one work site to another or between different floors in a building

* Communicating with others to exchange information

* Ability to perceive and assess employee productivity

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.

Keywords: Mantech International Corporation, Sterling , Service Desk Senior, Other , Sterling, Virginia

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