Customer Service Desk Attendant (190)
Company: Bowl America, Inc.
Posted on: June 6, 2021
Employment Type: Part-Time
More information about this job:
POSITION TITLE: Customer Service Desk Attendant
PURPOSE: To provide customers with prompt, enthusiastic and
courteous service to insure that maximum utilization of lanes and
equipment is realized through the efficient flow of customers.
* Greet customers as they enter the center. Inform customers of
center services and special events. * Assign open lanes to
customers and take waiting list names if no open lanes are
available * Rent shoes and help customers locate house balls if
needed. * Take payment from customers, accurately ringing
transaction on register and providing accurate change to customer.
* Start league play according to schedule * Page customers as
required and make promotional and safety PA announcements. * Notify
the mechanic of all machine malfunctions. Keep a record of all
calls made to the pits. * Direct porter to insure clean conditions
are maintained throughout the center. * Respond to customer
complaints. Escalate to Manager on duty if needed. * Assist
customers and correct problems that occur in bowlers' areas such as
score correction, sticky approaches and removal of house balls from
the ball returns. * Remove dead wood from lane or gutter if it is
located between the foul line and the camera. Remove any bowling
balls that may be stuck on the lane in the same areas. * Accept
group reservations and record in Reservation book. Must have
working knowledge of package options, pricing and be able to sell
packages to customers. (Some centers have party planners or
designated employees to handle party events. Your manager will
inform you if you will be trained for reservations). * Any
additional duties as assigned by the center manager.
* Job requires the employee to be fluent in reading, writing,
speaking and understanding in English. Bilingual is a plus. * Job
requires the employee to stand for extended periods of time, and
involves bending, twisting and reaching. * Must be able to lift up
to 25 pounds. * Employee will be required to follow Bowl America
policies including Dress Code and Cell Phone use. * Minimum age is
Part-Time Bowl America Dranesville Sterling, VA
Keywords: Bowl America, Inc., Sterling , Customer Service Desk Attendant (190), Other , Sterling, Virginia
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