BDC - Internet Representative
Company: Jerry's Chevrolet
Posted on: June 6, 2021
Jerry's Auto Group has been in business since 1973. Our
Auto Group continues to grow rapidly, and we have an available
position at our Leesburg Chevy location for an energetic Internet /
BDC Representative. The continued growth of our group is
attributable to the outstanding customer service provided by our
BDC, Sales, Service and Management Team.
This growth requires adding the right people to ensure the
continued success of our Sales Department. We are seeking a few
select candidates to become valuable members of the team.
Previous automotive Internet / BDC experience is strongly
desired but may be waived depending on other qualifications.
Our Sales Management Team works closely with our Internet / BDC
Representatives to ensure the success of every member of the team,
by providing ongoing one-on-one mentoring, coaching and
* An extremely competitive pay plan * Ongoing professional
training * Flexible scheduling * Medical & Dental * 401(k)
Retirement * Paid Vacation Duties and Responsibilities include:
* Handle all incoming phone and Internet leads promptly. *
Answer all customer questions with the goal of scheduling a sales
appointment. * Log all customer comments into the Dealership
Management System. * Schedule follow-up contact if no appointment
is made in the Dealership Management System. * Confirm scheduled
appointments with future customers. * Re-schedule “no-show”
customer appointments. * Follow-up to determine if the appointment
was kept and what the outcome was. Schedule future contact as
needed. * Maintain and update customer changes in the database. *
Contact current customer base with new monthly marketing
incentives. * Ongoing contact with phone and internet clients via
e-mail, phone and text to schedule a sales appointment. * Notify
necessary departments to inform of appointments set. * Forward any
customer concerns to the correct department manager and follow-up.
* Minimum of 1-year of experience in automotive dealership
Internet / BDC Department or Retail Sales Call Center environment.
* Superior communication skills, both oral and written * Must be
detailed oriented * Strong email and phone presence is necessary *
Ability overcome customer objections * Exceptional leadership
skills * Outstanding organizational skills * Working rotating
shifts and weekends are required
Keywords: Jerry's Chevrolet, Sterling , BDC - Internet Representative, Other , Sterling, Virginia
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