Operations Support Specialist

Company: CACI International Inc.
Location: Sterling
Posted on: May 4, 2021

Job Description:

Job Description CACI is seeking an action-oriented Operations Support Specialist to join our mission sustainment team. As a Sterling VA based operations team member, you will provide tier 1 & 2 maintenance for Globally deployed Signal processing systems. This role requires effective customer service skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills. Must be able to master the steps required to effectively manage and prioritize incidents, reduce escalations, and demonstrate the essential customer service skills required to improve overall customer satisfaction and maintain an excellent system availability score. This opportunity offers very rewarding and unique benefits, which equates to 50% of compensation on TOP of your base salary! The first part is a tax-qualified profit-sharing retirement plan, to which CACI annually contributes up to 25% of your base salary (not in excess of applicable IRS limits) to your retirement account. The second component consists of an Individual Benefit Account (IBA), which is used for premiums, medical reimbursements, dependent care, education and Paid Time Off (PTO) policy. Both components of the benefit package are paid for by CACI, in addition to your base salary and potential performance bonuses. We believe in a healthy home/work balance and our locations offer a wide variety of activities to balance with your work life. What You'll Get to Do:

• Provide first and second level support for inbound incidents and Service Requests
• Provide front line phone and email support related to system and application issues
• High comfort level working with technology at a fast pace
• Ability to quickly diagnose and resolve/route issues according to issue type and severity
• Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting)
• Ability to multi-task, document issues and troubleshoot while speaking to someone on the phone
• Ability to teach others how to triage and troubleshoot complex IT problems You'll Bring These Qualifications:
  • Active TS/SCI with a Poly required
  • Bachelor's Degree
  • Customer service and/or support experience working in a program sustainment support environment
  • Experience troubleshooting Linux-based Operating Systems
  • Experience with computer networking devices (routers / switches / Firewalls)
  • Experience with client / server architectures
  • Ability to obtain Security+ certification within 90 days of employment These Qualifications Would be Nice to Have:
    • Experience with SIGINT data processing
    • Prior Military service / experience working with Military Service groups What We Can Offer You:
      • We've been named a Best Place to Work by the Washington Post.
      • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
      • We offer competitive benefits and learning and development opportunities.
      • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
      • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. Job Location US-Sterling-VA-VIRGINIA SUBURBAN CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Keywords: CACI International Inc., Sterling , Operations Support Specialist, Other , Sterling, Virginia