Director Field Operations, Manufacturing and Customer
Sterling , Virginia , United States | Operations | Full-time
As the Director of Field Operations at Sestra Systems, you will
be responsible for leading and managing the team responsible for
field service & support, manufacturing and assembly, supply chain
and vendor management, and inventory management. You will be the
lead in creating and implementing best in class standard operating
procedures, overseeing the assembly and construction of
state-of-the-art dispensing stations including development of
subassemblies and driving the team to stage, deliver, install and
QA our systems throughout North America.
This position includes hardware subassembly and building,
software configuration, solution design, including
installations in bars, restaurants, breweries, retail stores,
hospitals, and stadiums throughout North America with expansion
plans around the world.
Lead, manage, coach and develop the build, installation and
support teams including all HR functions for members of the
Align strategic company vision with day to day activities and
provide a calm direction in a fast-paced environment.
Build and retain a world-class field service team and a strong,
positive customer service culture being a tenacious champion of
“the customer comes first.”
Inspire the team to build and implement cutting-edge solutions
and proactively bring new ideas, tools and methodologies to the
table including developing and documenting requirements for input
to engineering/third party groups to enhance Sestra’s operational
Manage the end to end processes for hardware: product-build
subassembly, and assembly, as well as software connectivity,
staging, delivery, installation, and customer service.
Lead efforts to provide warranty and operation information for
instruction manuals, warranties, limits of liability, safety
Develop best practices and guidelines for supporting all
beverages including the development of a draft beer and cocktail
Review and maintain cost analysis for service, maintenance and
delivery. Including solutions for cost cutting and
Provide hands-on, technical direction for all processes and
procedures: evaluating options, making decisions, and evaluating
results to ensure customer value.
Develop operations processes, testing requirements and
implementation best practices based on typical scenarios.
Provide end-to-end project management for each customer
deployment beginning with presales support (site surveys),
continuing through onsite installation, and turning over into
Facilitate planning, reviews and conduct daily standups.
Dispatch processes and schedules – including night and weekend
Follow up and customer communication (coordinated with sales and
At least 10 years of proven experience as a Director of
Operations, Technical Support, or Field Operations roles.
Must have field management experience, with experience managing
field service teams and customer support including dispatch, on
call and field team support
Experience with both hardware and software; IoT, IT and network
experience a plus.
In depth knowledge of diverse business functions and principles
(e.g. manufacturing, constructions, supply chain, finance, project
management, customer service etc.).
Experience installing and/or servicing beer, refrigeration,
kitchen equipment, POS terminals and other hospitality equipment a
Excellent organizational, communication and leadership
Willing to travel up to 50% for service visits, training, and
field surveys and to work occasional nights and weekends to support
our hospitality customers who are busiest during those times
Ability to lift heavy equipemtn & handyperson skills (drill,
screwdriver, etc.) a plus to support the team.
Salary and Benefits:
Please provide a short cover letter with your resume about why
you are a fit for this company and this position. Please do not
apply unless you have customer service/field management experience
at Director level or above.
About Sestra Systems, Inc.
Sestra Systems brings the Internet of Things (IoT) to the
beverage dispensing industry, disrupting the market by providing
‘dispensing as a service’ and building more profitable, effortless,
and eco-friendly programs for our marquis clients. Our patented
solution equips any keg system with electronic, push to pour
dispensing, automated portion control, real-time analytics, remote
locking through mobile devices and a sophisticated, cloud-based
sophisticated rules and compliance engine. With the push of a
button, our clients serve guests quickly and pour a consistent
glass every time – perfect portions, temperature, freshness – for
beer, wine, batched cocktails, cold brew coffee and more. Sestra
Systems is an award-winning company headquartered in Sterling, VA.
Our clients span coast to coast, including iconic sports venues,
cultural centers, hotels, casinos, cruise ships and restaurants.
The Washington Nationals, Kennedy Center, Warner Theater, Audi
Field, Greenbrier Resort and Capital One are just a few of our
clients in the greater Metro D.C..
Sestra has a growing team of more than 40 people and is led by
CEO, Lev Volftsun, a serial entrepreneur who has sold two
technology companies to Cisco Systems and a third to
Metaswitch, with a total accumulated value of over $1B.