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Technical Demo and Training Center Specialist

Company: Belden
Location: Sterling
Posted on: November 9, 2019

Job Description:

Thinklogical manufactures secure, high-performance KVM (keyboard, video and mouse) signal extension and matrix switching solutions supporting mission-critical visual computing applications. Customers in defense, government, media and entertainment, and energy and utilities rely on Thinklogical for security, high performance, continuous operation and ease of integration. Our systems enable instant situational awareness, improve cyber security, reduce the insider threat, and simplifies the management of multi-classification information. ISO 9001:2008 certified, Thinklogical products are Made in the USA and are IA accredited to the Common Criteria EAL4, NATO NIAPC, TEMPEST SDIP 27 Level B and U.S. DoD JITC UC APL 2013.

Thinklogical is just one of the many brands that make up Beldens impressive portfolio. Belden is a multi-billion dollar global organization of 10,000 talented people that supports the mission-critical network infrastructure and audio visual broadcast needs of many of the worlds best-known brands, placing us at the heart of the global transformation to a truly connected world. We are seeking driven, results-oriented team members to help us continue to grow and succeed.

ThinkLogical, a Belden Company is now seeking a Technical Demonstration and Training Center Specialist for our Vienna, VA technical design center.

The Thinklogical Design Center (TLDC) is an invaluable resource available to our customers and partners. Led by an experienced team of AV, IT and KVM system experts, the Center works with customers and partners to provide conceptual system designs for requirements that range from the straightforward to the extremely innovative and complex.

The Technical Demo and Training Center Specialist is responsible for fostering customer relationships Worldwide, with specific focus in the Washington, DC area. The role will be an expert in Thinklogicals technology and product offering, enabling them to effectively communicate our companys value and the customer problems that it solves. The Specialist will act as a primary contact in this region for product information, product demonstrations, system design requests, technical support and training. This position will also assist in gathering customer requirements, industry trends and engaging with internal Product Management and Engineering teams to further advance Thinklogicals offering.

Responsibilities of our Technical Demo and Training Center Specialist will include:

  • Develop strong customer relationships, establishing personal rapport with current and prospective customers and acting as a trusted advisor
  • Develop customer knowledge, by providing product, service and technical information

  • Identify current and future customer requirements and assist customers in the specification of their requirements
  • Prepare system designs, by engaging partners and end users, gathering requirements and defining customer problems and workflows. Provide users with complete system drawings, parts lists and additional relevant information.

  • Conduct company Technology and Design Training courses, including assisting in the creation of training materials
  • Manage and maintain the Advanced Technology Concept Center (ATCC), working and coordinating with internal Center Partners, as required
  • Provide standard technical demonstrations across Thinklogicals Demo Centers and customer sites, effectively conveying our companys value proposition

  • Maintain mobile demonstration kits, updating configurations, as required
  • Design, configure and build customized demonstration systems to satisfy specific customer needs or events

  • Collect and summarize market and application trends, operating as a liaison between customers and Product Management

  • Provide post-sales system support, promoting the expansion of system designs and educating customers on upcoming new products and releases

  • Provide post-sales technical support, answering general support and troubleshooting inquiries and assisting on-site, as required

    Required Skills and Experience of our Technical Demo and Training Center Specialist include:

    • Bachelor's Degree, preferably in a Technical or Engineering discipline
    • 3 or more years of experience working with customers and engineering to deliver technical training and/or demonstration support
    • Strong written and verbal communication skills; an effective communicator of technical information
    • Ability to manage multiple projects simultaneously; strong time management skills
    • Strong interpersonal skills
    • Ability to work in range of software programs, such as Microsoft (Word, Excel, PowerPoint, Visio) and SalesForce
    • Ability to travel, including internationally, up to 30% of the time; flexibility to manage multiple time zones
    • Experience as project-lead, from specification through implementation (preferred)

      Thinklogical, A Belden Brand, offers a dynamic, high-energy work environment where top performers come together to share knowledge, learn new skills and grow. We take pride in assembling the best teams in all disciplines and know that our market leadership and technology innovation is a testament to the efforts of all our employees. Our competitive benefits are a reflection of the companys interest in the welfare of all who work here and are designed to allow employees to focus on what they love most about life at work and at home. We are proud to have been named a Top Workplace in Connecticut for several years running.

      These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

      This company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability, or protected veteran status.

Keywords: Belden, Sterling , Technical Demo and Training Center Specialist, IT / Software / Systems , Sterling, Virginia

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