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Customer Technical Specialist II - Sterling

Company: Peraton
Location: Sterling
Posted on: July 3, 2019

Job Description:

Overview
We are looking to fill a critical role for a System Deployment Specialist in our Sterling, VA office. In this role the Technician will perform deployment, installation, support, and possible training of DOS Consular computer systems, hardware and software. Some task will include but will not be limited to; inventory current system, prepare new system for deployment, deliver and install new system ensuring functionality, and troubleshooting

Responsibilities

  • Work with the Program Leadership Team, Senior Deployment Technicians, and the Government Client to coordinate, schedule and assist in the refresh of DOS Consular computer systems. This will involve direct customer interaction.
  • Work independently and within small teams to support various software and systems related tasks
  • Complete and submit all reporting requirements in a timely manner.
  • Deployment of new computer systems to replace existing systems.
  • Assist with the design, installation and support of server hardware, including staging,
  • Support software development activities, hardware design strategies, hardware and software installations
  • Troubleshoot/resolve/document any issues/problems during the deployment and provide excellent customer service to clients at all levels within the organization during the entire process.
  • Travels approximately 50-60%% OCONUS.
  • Provides guidance to entry level technicians, if needed. After-hours and weekend support will be required periodically to support deployments.

    Qualifications
    REQUIRED EXPERIENCE:
    • Bachelor's degree or an equivalent amount of experience plus 2 years of relevant work experience
    • 2+ years of experience working in any of the following environments -IT, Virtual Administration, Storage Administration, and/or Systems Deployment.
    • 2+ years of experience working with Windows OS and server configuration
    • 2+ years of experience working in a workstation deployment (installation/configuration) and OS migration, including Windows Deployment services (i.e. MDT, Windows PE, etc.).
    • 2+ years of experience working with Network Attached Storage and Virtual Server environments.
    • 2+ years of experience working with Microsoft Active Directory.
    • 2+ years of experience working with Q/A troubleshooting hardware, software, and peripheral issues.
    • Experience may be substituted for educational requirements, and education may be substituted for years of experience. PREFERRED QUALIFICATIONS:
      • Excellent written, oral, and interpersonal communications skills, including excellent customer service and self-motivation skills.
      • Able to follow defined processes and document any issues/problems clearly.
      • Past experience in computer refreshes/deployments in a mid to large scale capacity is a benefit.
      • Experience delivering technical training to end users on software applications and hardware support in a classroom and/or one-on-one setting.
      • Developing training documentation (lesson plans, procedures, reports, etc.).
      • Experience with scripting languages (VBScript, Javascript, Powershell).
      • Familiar with international travel requirements such as Visa, medical, and passport.
      • Department of State experience. Physical Requirements:
        The majority of position requirements will be performed within a professional office environment. However, deployments can require the individual to lift and move computer and other equipment of approximately 25-50 lbs in weight, as well as being able to push a wheeled dolly with multiple computer systems loaded. Position may require bending, kneeling, or crawling to get to cables under/behind furniture and server racks.

        About Peraton
        Are you ready to join the next-generation of national security? Peraton is a fresh name in the industry with an established portfolio and legacy going back more than a century. We work differently than our peers - with agility, the freedom to innovate, an entrepreneurial spirit and a culture of responsibility. As part of the Peraton team, you'll be part of our movement to build a great company, solve the most daunting challenges facing mankind today, to protect and promote freedom around the world, and to secure our future, for our families, our communities, our nation, and our way of life.

        EEO Statement
        We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

Keywords: Peraton, Sterling , Customer Technical Specialist II - Sterling, IT / Software / Systems , Sterling, Virginia

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