IT Field Support Technician :: Culpeper, VA
Company: STI
Location: Culpeper
Posted on: April 1, 2026
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Job Description:
Location: 100% ONSITE – Assigned VDOT Culpeper District
Requirements: MUST possess a valid driver's license – will drive a
state vehicle This position is responsible for providing
agency-specific end user support throughout the state of Virginia,
with a primary focus on the VDOT Culpeper District. The role
requires hands-on, onsite assistance and regular interaction with
end users to resolve technical issues and ensure smooth operation
of IT systems. Key Responsibilities: Provide front-line support to
end users, including troubleshooting hardware and software issues
across desktops, laptops, and wireless devices Manage help desk
tickets using tracking and reporting tools; escalate issues as
needed and communicate resolutions in a timely and professional
manner Support Microsoft Desktop products including Windows OS,
SharePoint, MS Office Suite, and MS Teams Deliver outstanding
customer service with a strong “customer-first” approach Maintain
accurate documentation of incidents, resolutions, and asset
management Assist in the installation, maintenance, and
troubleshooting of network cabling infrastructure, including
Ethernet cabling (Cat6/Cat6a) and patch panel terminations Support
the setup and testing of network drops, cable labeling, and
physical connectivity checks Collaborate with senior technicians
and network engineers on small-scale cabling projects and office
relocations Maintain organization and inventory of cabling tools,
equipment, and supplies Drive a state vehicle to various locations
within the assigned region for onsite support Qualifications: Valid
driver's license (required) Excellent verbal and written
communication skills Ability to work independently in a field
environment and manage multiple priorities Familiarity with basic
network concepts and a willingness to learn structured cabling
standards Prior experience with IT support, help desk systems, or
customer service preferred Skill Required / Desired Amount of
Experience Valid driver's license (required) Experience working
with help request tracking and reporting tools. Highly desired 1
Years Extensive skill in the use of Microsoft Desktop products
including but not limited to Windows 7, Windows 10, SharePoint
2010, Outlook, MS Office Suite 3 Years Skill in the use of
troubleshooting and managing and administering wireless devices
Highly desired 3 Years Ability to communicate effectively orally
and in writing with individuals and groups. Strong customer service
skills with a customer first attitude. 3 Years Setup and testing of
network drops, cable labeling, and physical connectivity checks
Highly desired 1 Years Assist in the installation, maintenance, and
troubleshooting of network cabling infrastructure, including
Ethernet cabling (Cat6/Cat6a) and patch pane Highly desired 1 Years
Global Candidate Requirements Skill Required / Desired Amount of
Experience
Keywords: STI, Sterling , IT Field Support Technician :: Culpeper, VA, IT / Software / Systems , Culpeper, Virginia
